Cluster Head Cards & Electronic Banking

Website Ecobank Zambia Limited

Exciting Career Opportunity

Ecobank Zambia is a full service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within its 8 branches.

The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 36 Countries in Africa.

In order to respond to our growing market with the required Human Capital, we are currently looking for experienced professionals in the following area:




The purpose of this role is to position Ecobank as the preferred bank of choice for banking on digital channels in the SADC Cluster (Zambia, Malawi, Zimbabwe, Mozambique & DRC). It is responsible for effective distribution of digital channel services including Mobile channel, Internet banking, ATMs and POSs to all consumer banking customers.

Responsible for leadership, strategy execution, distribution model development, revenue generation, efficiency improvement and overall business process management.


  • Build and improve the positioning of Ecobank Digital Channels as most accessible to customers.
  • Develop and optimize the Digital Channels distribution operating model in line with market and    growth opportunities.
  • Entrench a unified customer experience in sign up and onboarding for digital channel services.
  • Have oversight over the cost and effectiveness of distribution of digital channels.

Business and Financial Performance

  • Lead the digital channels distribution function in strategic thought and initiatives for growth and identify and analyse business growth.
  •  Manage digital channels distribution sales/revenue and profitability momentum across the Cluster.
  • Manage the process around market sizing, competitive analysis and scenario planning for the business Cluster wide.
  • Manage digital channels distribution sales/revenue and profitability momentum across the Cluster.

Customer Excellence 

  • Drive customer service excellence, ensure unified customer experience at digital channel access points.
  • Establish and sustain a customer-centric business culture, leveraging on best sales and after sales services.
  • Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.
  • Build best in class customer service.

Leadership and People Management

  • Motivate and lead team to achieve consistent profitability through a clear process of target settings.
  • Conduct regular people performance and productivity reviews and build healthy talent pipeline.
  • Encourage and foster a congenial working environment to enable direct reports and teams to achieve excellence through teamwork and operational efficiency.
  • Ensure an agile and efficient workforce with right skills to meet strategic objectives.

Process, Control and Operational Performance 

  • Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls.
  • Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness.

Strategic initiatives 

  • Ensure embedding of a strong strategy execution culture and practice within digital channels and across the Cluster.
  • Lead strategic initiatives that will create business growth, distribute digital channels to become the foremost digital channels utilised in the Cluster while increasing shareholders value.
  • Champion cost management initiative within digital channels business.

Qualifications & Experience

  • Bachelor’s/Master’s degree preferably in Arts and Social Sciences or related field of study.
  • FMCG, Retail Distribution and telecoms experience required
  • At least 10 years’ experience a Senior leadership role.

Skills, Capabilities & Personal Attributes

  • Strategic understanding of the effective distribution of digital channels and good management skills.
  • Ability to establish direction, drive execution and own results.
  • Good knowledge of digital banking platforms and services.
  • Leadership and people development skills are required, in order to develop and maintain effective working relationships both externally and internally, with peers, direct reports and customers.
  • Strong interpersonal, influencing and communication skills.
  • Multilingual (English/French/Portuguese) is an added advantage.

If you meet the requirements above and would like to be part of our vibrant and result oriented team, send your application with detailed Curriculum Vitae including copies of your academic qualifications to either:

[email protected]


Country Head Human Resources
Ecobank Zambia Limited
P.O Box 30705

Envelopes must be clearly marked with the role that you are applying for, please note that only short listed candidates will be contacted.  The closing date for receiving application is 25th January 2017.


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