FQM
Overall Job Purpose
- To be responsible for designing, supporting, monitoring and maintaining WAN and LAN networks across KML Mine and supporting sites, including other Zambian regional offices
- Ensure operational/technical support and monitoring for facilities hosting network infrastructure across all areas is in place
- Interacting with internal customers as well as various other technology vendors or groups in planning works
Specific Job Responsibility
- Administer and support network systems, including designing, building, tuning, backup and recovery
- Provide technical consultation in the design and development of infrastructure network systems to ensure a robust and stable environment.
- Participate in formulating and implementing IT standards and policies to support the operational environment
- Develop and maintain technical documentation to facilitate consistency and quality of installations, systems upgrades and recovery/ repair.
- Develop and implement processes to assist with problem management, change management and performance monitoring to support effective operational management
- Perform any other duties assigned by the supervisor and troubleshoot issues as they arise, including ad-hoc desktop or printer support as required
Job Specific Competencies
- Troubleshooting & administration of routers, switches, OLT, ONU together with supervisor
- To complete wireless site surveys for both Point to Point links and Wireless LAN implementations
- Supervise optical fibre splicing, dome joint installations, and testing/reporting of completed works
- Maintain Ethernet and Fibre Optic structured cabling, infrastructure labelling and network documentation to standard required
- Maintain and/or troubleshoot Unifi AP and Unifi Air Fibre including channel optimization, radio interference and air optimization
- Ensure that all work is captured using the ticketing system
- Network daily health checks
- Provide support for network infrastructure in an on-call rotation
- Adhering to and implementing Group ICT standards and policies
Experience Required To Perform In This Job
The Network Engineer will require knowledge, skills and experience in the following areas:
- Strong Cisco networking skills in routing & switching, wireless and voice
- VLAN and spanning tree implementations
- Competent in subnetting and VLSM
- Understanding of how VOIP solutions integrate with the LAN
- Diagnosing and troubleshooting issues in an IPv4 environment including fault finding possible TCP port issues at edge firewalls and escalating accordingly
- Competent in copper cable terminations and fibre optic splicing
- Excellent networking documentation skills aligned to FQM requirements
- Team lead experience with skills to plan and develop network infrastructure
- Extensive networking knowledge and at least 5 years’ experience, preferably within an African mining environment
Qualifications
- Bachelor’s degree in Computer Science or equivalent
- CCNA (required) and CCNP (preferable)
- Cisco Wireless experience or certification (preferable)
- Cisco Unified Communications experience or certification (preferable)
- FOA Certified (required)