RMNCH+A/HIV Quality of Care Assessment Coordinator

University Research Co., LLC (URC)

Hours: Part-time [Not Eligible for Overtime]

Location: Variable, URC Offices in Zambia

Salary: Commensurate with required experience and qualifications

Reports to:  MNCH Technical Unit Lead of USAID ASSIST Project and Chief of Party for USAID ASSIST Zambia Project

University Research Co., LLC (URC)

URC is a global company dedicated to improving the quality of health care, social services, and health education worldwide. With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States.

Established in 1965, URC offers a range of technical assistance to strengthen health and social systems and service quality by empowering communities and health workers to identify and scale up locally appropriate solutions to critical problems. Internationally, we expand access to and improve the quality of services addressing maternal, newborn, and child health; infectious diseases, including HIV/AIDS, TB, and malaria; reproductive health and family planning; food and nutrition; and vulnerable children and families. In the US, we focus on improving communication related to issues like substance abuse, with a particular focus on reaching underserved populations.

URC’s mission is to provide innovative, evidence-based solutions to health and social challenges worldwide. Please join us in carrying out our mission (www.urc-chs.com).

Division & Project Overview:

The Quality and Performance Institute (QPI) is a division of URC that has implemented quality improvement and operations research programs in health care since 1981 and continues to be at the cutting edge of health care improvement work in countries around the world.

The USAID Applying Science to Strengthen and Improve Systems (ASSIST) is the QPI’s leading project that is dedicated to improving health, population and nutrition services through technical support to service delivery institutions, country Ministries of Health, USAID country missions, and cooperating agencies. The project carries on the work of the USAID Health Care Improvement Project (www.hciproject.org) and is focused on building the capacity of host country providers and managers to apply modern quality improvement methods, make essential services accessible to all who need them, and ensure that care is delivered in compliance with standards and client needs, for every client, every time..

An important global objective of the ASSIST Project is knowledge management: to facilitate documentation and sharing of evidence for improvement of specific care processes, based on the work of individual QI teams, large-scale improvement efforts, and/or research, and to make this information readily available through Web technology.

Roles and Responsibilities:

The RMNCH+A/HIV Assessment Coordinator will be responsible for effectively planning, coordinating and implementing data collection to assess quality of RMNCH+A and HIV services in selected facilities in Zambia. The primary duties include, but are not limited to, the following:

  • Participate in pretest and revision of data collection tools for assessment of quality of RMNCH+A and HIV care in Zambia;
  • Organize, coordinate and implement data collection in close collaboration with USAID ASSIST Project team in Zambia;
  • In close coordination with USAID ASSIST Zambia team, organize the assessment by contacting and coordinating the assessment among key stakeholders, including USAID, MoH, local authorities, facility managers, care providers and data collection/data entry team;
  • Conduct key informant interviews at the national, district and facility levels as needed;
  • Train data collection team;
  • Ensure ongoing data quality check and supervision of other data collectors as well as directly participate in data collection;
  • Organize, coordinate and conduct data collection of assessment of quality of RMNCH+A and HIV care in selected facilities in Zambia, including but not limited with following:
    • direct observation on the care and/or observation on simulated clinical case scenarios
    • provider interviews and skills assessment
    • patient interviews
    • medical documentation and statistical report reviews
    • review of medical infrastructure and inventory
  • Modify excel database for each assessment tools;
  • Organize data entry and analysis and regular spot check to ensure data quality;
  • Contribute to writing the assessment report and recommendations and get additional information in Zambia as needed;
  • Organize the meetings to share the study findings at different levels
  • Regularly participate in technical meetings/conference calls with ASSIST MNCH HQ and ASSIST Zambia team
  • Ensure adherence to the work plans of RMNCH+A and HIV assessment activity
  • Any other duties assigned by PIs and USAID ASSIST CoP in Zambia

Preferred Qualifications:

Required Experience and Qualifications

  • Clinical content expertise and at least 5 years work experience  in the role of obstetrician, pediatrician,   nurse or midwife providing maternal and newborn care services;
  • RMNCH technical content expertise, including knowledge of updated evidence-based recommendations (e.g. WHO) in the area of RMNCH and HIV is required
  • Prior experience in assessing RMNCH+A and/or HIV services in Zambia (leading the assessment as a principal investigator is an advantage);
  • Ability and willingness to travel for 2 to 3 weeks on the field
  • Strong time management and organizational skills; demonstrated ability to work well independently and in teams.
  • Track record of being able to produce work in a timely manner with flexibility when necessary to adapt to changing work conditions.
  • Prior experience in data management and analysis is a must;
  • Experience in providing clinical trainings in maternal or newborn health;
  • Experience working with mid-to-low resource countries on similar assignments, including data collection and analysis in the area of RMNCH and/or HIV
  • Working knowledge of Excel;
  • Fluency in English is required.
  • Excellent communication and interpersonal skills is a MUST.
  • Good leadership and team building skills.

Desired Experience and Qualifications

  • Experience in assessing quality of RMNCH and/or HIV services in Zambia or other EPCMD country is highly preferred
  • Strong knowledge of global development strategies and monitoring frameworks in the area of RMNCH and/or HIV is highly preferred
  • Exposure to improvement concepts and tools

Please note: Only candidates who are eligible to work in Zambia for an indefinite period without a need for sponsorship will be considered for this position.

To Apply:

For immediate consideration, please send a cover letter and CV/Resume to [email protected] or visit URC’s Career Opportunities page at www.urc-chs.com/join-our-team. Closing date for receiving applications is 28 April 2017. Ensure that you mention www.gozambiajobs.com as the source of this job advert.

Due to the large number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be contacted. No phone calls please. However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise. Thank you very much for your interest.

URC is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

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