Customer Service Assistant



We are currently looking for someone to take up the position of a customer service Assistant in our Company.

Duties Include;

  • Handling all incoming customer queries and questions
  • Providing the appropriate service and information to client
  • Referring problematic issues that they cannot solve to management
  • Resolving customer complaints and issuing refunds as needed
  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
  • Providing quotations and checking product availability
  • Handling payment transactions
  • Adhering to a company’s policies and procedures at all times when assisting customers


  • The ability to actively listen to customers so they can adequately gauge and address their needs.
  • Excellent verbal communication skills to clearly share and relay information.
  • Computer literacy, including knowledge of relevant software packages, such as CRM systems.
  • The ability to remain calm and polite when dealing with complaints or challenging clients.
  • Strong problem-solving skills to determine the best possible solutions for client issues.
  • Good command of the English language.
  • Presentable appearance and good hygiene in customer-facing environment.


  • A grade 12 certificate
  • A diploma in Sales and Marketing
  • Not less than 3 years’ experience in customer service.

Those interested in this position can send their CV only to [email protected] .Deadline for receiving applications will be Thursday,4th of August, 2022 close of business. No Application will be accepted after the closing date.

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