Directory and Messaging Services Manager

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Website Walanda Online Limited

Walanda Online Limited is a firm that provides online products.

We are looking for Directory and Messaging Services Manager

responsibilities include:

Responsible for maintaining the system support for Directory and Messaging Services addressing the availability and security aspect of the data.
Highly experienced Microsoft Systems and Active Directory SME to support an operations and maintenance workstream.
Develop, enforce, and adhere to messaging standards firm-wide.
Carry out all aspects of Active Directory and email systems installation, configuration, monitoring, management, troubleshooting, break-fix and capacity planning.
Work with customers to analyze project requests and align proposed solutions with the product roadmap, customer plans, and strategic goals.
Develop and maintain technical documentation of systems, operations, procedures, incidents, and resolutions.
Lead subordinates to develop and deploy required services and related technologies to improve the service management.
Planning and delivery of Messaging and Directory Services Roadmap.
Participate in 24/7 on call service and emergency onsite support if necessary.
Must be able to prepare, present, and maintain technical documentation.
Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
Ability to create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.

Required experience includes:

Proven experience managing and leading a team.
3+ years of Active Directory experience
Experience with a full range of technologies including Email systems, Windows operating systems, VMWare, etc.
Proficient in design, deployment, and support in the following technologies: MS Exchange, Outlook.
Customer support operations experience.
Should understand current industry trends and their advantages with ability to right fit into an existing environment.
Self-starter with the ability to work independently and in a collaborative team environment.
4 Year College Degree or equivalent work experience.

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