Customer experience is the new battleground where brands and businesses can differentiate themselves in the market.
As a result, organisations must work harder to empathise with customers, develop customer experience and success management strategies, and use customer relationship management (CRM) technology to establish and automate customer interactions to deliver value at scale.
Launch your career in customer experience management
A strong understanding of CX strategy, design, and CRM technology is crucial for all customer success managers, as well as strategy, product, marketing, and business development professionals.
In just 12 weeks, Salesforce experts will teach you best-practice customer experience design and success strategies that will transform your understanding of CRM.
As well as providing evidence of your digital expertise to employers, this credential will give you the skills required to implement CX methodologies in practice.
You’ll learn how to build a customer experience map, and explore how CX influences business decision-making at all levels.
Find out more at: https://bit.ly/2BF73ey