Customer Service

What is Customer Service?

Customer Service professionals provide information, advice and support to customers. They are responsible for resolving customer problems in an efficient and friendly manner.


  • Customer Service Advisor
  • Customer Care Manager
  • Customer Relationship Manager
  • Retail Assistant
  • Deputy Retail Manager

What skills do you need to work in Customer Service?

  • Polite, friendly and customer focused
  • Excellent communication skills
  • IT literate with experience of using databases

Where do Customer Service professionals work?

Customer Service professionals work in both the public and private sector.  Employers include: government agencies, banks, retailers, utility providers, educational institutions and such like.

Typical work activities

  • Responding to customer and client enquiries by email and telephone
  • Inputting sales information
  • Maintaining accurate and up to date records
  • Resolving customer enquiries and problems
  • Producing sales reports

Find out more

Watch & Listen

To find the latest jobs in customer service in Zambia check out today.