Multiple Positions

Action Africa Help Zambia

Action Africa Help International (AAH-I) is regional African – led non- governmental organization that supports livelihood – challenged communities in East and Southern Africa to sustainably improve their well – being and standard of living. With Country Programs in South Sudan, Uganda, Zambia, Somalia and Kenya, AAH-I has over 20 years ‘experience working with communities in conflict and post –conflict situations.

Action Africa Help Zambia (AAHZ) has partnered with the United Nations High Commissioner for Refugees (UNHCR) and the World Food Programme (WFP) to support refugees and former refugees in Zambia.

As part of that effort, AAHZ is seeking to recruit well qualified, experienced and innovative individuals to fill the following positions tenable at Makeni in Lusaka, as well Mantapala and Meheba Refugee Settlements, in Nchelenge and Kalumbila districts, respectively:

1.0 Project Manager x 1

Programme Financing Partner: WFP
Term: Fixed Contract (January to December 2021)
Reports to: Head of Programmes/Country Director
Location: Mantapala, Nchelenge

1.1 Job Purpose

To oversee the implementation of the switch from food handouts to Cash Based Transactions (CBT) for the refugees in Mantapala Refugee Settlement, in collaboration with the WFP.

1.2 Key Responsibilities

Responsibilities will include, but not necessarily be limited, to the following:

1.2.1 Programme Development and Implementation

  • Ensuring that services are delivered in accordance with the AAH/UNHCR/WFP tripartite’ s agreement requirements
  • Planning and designing the programme, and proactively monitoring its progress, resolving issues and initiating appropriate corrective actions
  • Defining the programme’s governance arrangements
  • Implementing and managing changes and interventions to ensure project goals are achieved
  • Representing the organization at cluster/coordination/working Group meetings, whether in the Mantapala Refugee Settlement or outside
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
  • Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance Regularly monitoring the progress of protection activities against project plans and timelines
  • Ensure sound financial management and expenditure tracking, and the preparation, delivery and filing of agreed financial documentation
  • Providing inputs for the review of AAH SOPs and other work processes and identify gaps and challenges and make recommendations for improvements
  • Contributing to continual improvements in AAH protection programming and ways of working, through identification and communication of challenges, gaps, recommendations for improvements and lessons learnt (what works well, what does not)
  • Identifying training needs and planning training programmes to ensure that all staff on the Managing the programme’s budget
  • Prepare timely and high quality programme and donor reports on project activities in compliance with AAH/UNHCR/WFP tripartite agreement
  • Ensuring that programme implementation staff are well versed and are effectively applying organizational policies and practices that result in successful financial and programmatic audit scores.

1.2.2 Monitoring & Evaluation and Learning

  • Liaising with the Investment/M&E Officer in coming up with frameworks that outline the objectives, inputs, outputs and outcomes of the project activities in Mantapala
  • Supporting and undertaking program monitoring and evaluation activities, including regular activity monitoring, documentation of case studies, best practices and lessons learned, as agreed with line manager
  • Identifying and analyzing programme/project risks, and initiating necessary interventions
  • Ensuring action planning and execution to resolve audit and evaluation findings and recommendations in a conclusive and timely manner
  • Promoting learning by ensuring information that is gathered during the project implementation is used for accountability and to inform future activities, or modify implementation approach

1.2.3 Humanitarian Response Management

  • Working with the Humanitarian Team Leader to ensure office organizational readiness to respond to emergencies in accordance with the WFP and best humanitarian practice approaches and principles
  • Coordinating appropriate and timely responses at scale to all emergencies in close cooperation with incoming surge teams as may be necessary
  • Ensuring that all staff under him/her are familiar with and adhere to the tripartite AAH/UNHCR/WFP agreement SOPs
  • In coordination with other AAH members of staff and other implementing partners, maintains consistent and coherent engagement in key inter-agency emergency preparedness and response coordination mechanisms including the Cluster system

1.2.4 Information Management

  • Ensuring the application and compliance with the information management system which is in place in the area of deployment
  • Ensuring that there is accountability and proper record keeping of programme activities in accordance with donor requirements

1.3 Minimum Requirements

  • Bachelor’s degree in Project Management, Business Management, or any other related field
  • At least 3 years’ experience of working with an NGO, or similar environment
  • Knowledge about WFP working protocols and culture is an added advantage
  • Knowledge in Care Group modeling
  • Technical knowledge of Savings Group

1.4 Skills and Attributes Needed

  • Experience in Grant Management and quality programming
  • Proven stakeholder engagement and management skills
  • Excellent interpersonal and communications skills
  • Proven experience in managing a team (i.e. team builder and player)
  • Strong analytical and strategic planning skills
  • Strong written and verbal communication skills
  • Good knowledge of budgeting and resource allocation procedures
  • Ability to find ways of solving or pre-empting problems

2.0 Protection/Nutrition Services Officer x 1

Programme Financing Partner: WFP
Term: Fixed Contract (January to December 2021)
Reports to: Project Manager
Location: Mantapala, Nchelenge

2.1 Job Purpose

To spearhead the implementation of all the protection and nutrition activities under the WFP Programme among the refugees in Mantapala Refugee Settlement.

2.2 Key Responsibilities

Responsibilities will include, but not necessarily be limited, to the following:

2.2.1 Programme Development and Implementation

  • In collaboration with the Humanitarian Team Leader and other Project Manager, contributes to the development and design of AAH protection and nutrition programme activities
  • Conducting vulnerability assessments, so as to Identify social, legal, psychosocial, socio-economic and administrative needs of Persons of Concern (PoC) and/or support related exercises
  • Supervising and support the protection team in the implementation of agreed protection activities through provision of day-to-day support and operational guidance
  • Ensuring that the agreed protection activities are delivered on time and to agreed standards
  • Ensuring the preparation of required project work plans, in coordination with Investment/M&E Officer
  • With the protection team, identifying, advocating for and supporting opportunities to mainstream protection considerations into AAHZ or other programmes
  • Regularly monitoring the progress of both protection and nutrition activities against project plans and timelines
  • Analyzing nutrition situation and prevailing trends
  • Sensitizing vulnerable communities on malnutrition and ways of improving household food security and nutrition supporting sustainable activities such as agriculture to support better nutrition
  • Conducting demonstrations in food processing, and training on preservation of locally available foods
  • Ensuring that there is accountability and proper record keeping of programme activities in accordance with donor requirements

2.2.2 Coordination and Representation

  • Acting as a focal point for contact between AAHZ humanitarian team and other programme implementing partners, on protection and nutrition matters
  • Ensuring service mapping and effective referral pathways are kept up to date
  • Referring protection cases to relevant partners; including updating relevant databases on referrals and feedback
  • Representing the organisation on site level meetings with regard to protection and nutrition matters when requested
  • Regularly monitoring the progress of protection and nutrition activities against project plans and timelines
    • Ensuring reports are delivered on time and to agreed standards

2.3 Minimum Requirements

  • Diploma in Community Development, Social Work, Human Rights, Food and Nutrition, Gender, or any other relevant qualifications
  • At least 3 years’ experience of working with an NGO, or related environment
  • Knowledge about WFP standards, preferred
  • Experience of community-based or community mobilization work in a humanitarian context is an asset

2.4 Skills and Attributes Needed

  • Effective leadership, interpersonal and communication skills
  • Good knowledge of budgeting and resource allocation procedures
  • Ability to work in a multinational and multicultural environment
  • Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required
  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics Excellent communication skills, as well as patience and politeness, are needed
  • Multitasking and organizational skills are a must, and a good sense of humor
  • Ability to find ways of solving or pre-empting problems
  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

3.0 Humanitarian Team Leader x 1

Programme Financing Partner: UNHCR
Term: Fixed Contract (January to December 2021)
Reports to: Head of Programmes/Country Director
Location: Mantapala, Nchelenge

3.1 Job Purpose

The job involves coordinating the humanitarian activities aimed at helping the refugees that are fleeing from neighbouring Democratic Republic of Congo (DRC). The incumbent has to ensure that all the refugees that are just arriving or are already settled in Mantapala Refugee Settlements are served by all the implementing partners in a coordinated manner.

3.2 Key Responsibilities

Responsibilities will include, but not necessarily be limited, to the following:

3.2.1 Programme Development and Implementation

  • Liaising with the UNHCR and other programme implementing partners, such as WFP, the office of the Commissioner for Refugees (Ministry of Home Affairs), etc
  • Coordinating all humanitarian activities among AAHZ humanitarian team members operating in Mantapala
  • Representing AAHZ at all meetings that are organized by various programme implementing partners
  • Ensuring knowledge of and compliance with appropriate national and international procedures, policies and regulatory codes
  • Managing budgets, in collaboration of other AAHZ humanitarian team members
  • Ensuring that there is accountability and proper record keeping of programme activities in accordance with donor requirements3.2.2 Humanitarian Response Management
  • Working with the Humanitarian Team Leader to ensure office organizational readiness to respond to emergencies in accordance with the WFP and best humanitarian practice approaches and principles
  • Coordinating appropriate and timely responses at scale to all emergencies in close cooperation with incoming surge teams as may be necessary
  • Ensuring that all staff under him/her are familiar with and adhere to the tripartite H/UNHCR/WFP agreement SOPs
  • In coordination with other AAH members of staff and other implementing partners, maintains consistent and coherent engagement in key inter-agency emergency preparedness and response coordination mechanisms including the Cluster system
  • Managing the implementation of emergency activities and monitoring their effectiveness
  • Producing response reports, recommendations and proposals for emergency intervention
  • Rapidly assessing emergency situations; working closely with staff located within the area or other emergency departments
  • Making representations to donors, local authorities and humanitarian community members
  • Organizing induction, support and training for volunteers/other aid workers
  • Implementing, overseeing and ensuring strict adherence with security/safety procedures
  • Developing and monitoring objectives
  • Contribute to continual improvements in AAH protection programming and ways of working, through identification and communication of challenges, gaps, recommendations for improvements and lessons learnt (what works well, what does not)

3.2.3 Coordination and Representation

  • Developing and maintaining effective working relationships with external stakeholders, including government authorities, UNHCR, WFP, other organizations and service providers (including service referral focal points), and other relevant stakeholders, as well as persons of concern in the area of deployment
  • Ensuring that all Humanitarian activities conducted by AAHZ in Mantapala Refugee Settlement are well coordinated and implemented
  • To be the main AAHZ focal person in the implementation of humanitarian response activities in Mantapala Refugee Settlement
  • Ensuring that service mapping and effective referral pathways are kept up to date Ensuring reports are delivered on time and to agreed standards
  • Regularly monitoring the progress of all humanitarian activities against project plans and budgets

3.2.4 Information Management

  • Ensuring the application and compliance with the information management system which is in place in the area of deployment
  • Ensuring that there is accountability and proper record keeping of programme activities in accordance with donor requirements

3.3 Minimum Requirements

  • Degree in Community Development, Social Work, Public Health, Human Rights, or any other qualification relevant to the nature of work
  • At least 3 years practical experience in a Humanitarian Response, or similar environment
  • Experience in planning, budgeting, coordination and managing results
  • Proven ability to provide representation at donor and District level meetings

3.4 Skills and Attributes Needed

  • Effective leadership, interpersonal and communication skills
  • Good knowledge of budgeting and resource allocation procedures
  • Ability to work in a multinational and multicultural environment
  • Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required
  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics Excellent communication skills, as well as patience and politeness, are needed
  • Multitasking and organizational skills are a must, and a good sense of humor
  • Ability to find ways of solving or pre-empting problems
    • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

4.0 Protection Officer x 1

Programme Financing Partner: UNHCR
Term: Fixed Contract (January to December 2021)
Reports to: Humanitarian Team leader
Location: Mantapala, Nchelenge

4.1 Job Purpose

To spearhead the implementation of all the protection activities under the UNHCR Programme among the refugees in Mantapala Refugee Settlement.

4.2 Key Responsibilities

Responsibilities will include, but not necessarily be limited, to the following:

4.2.1 Programme Development and Implementation

  •  In collaboration with the Humanitarian Team Leader and other humanitarian personnel, contributes to the development and design of AAH protection programme activities
  • Conducting vulnerability assessments, so as to Identify social, legal, psychosocial, socio-economic and administrative needs of Persons of Concern (PoC) and/or support related exercises
  • Supervising and support the protection team in the implementation of agreed protection activities through provision of day-to-day support and operational guidance
  • Ensuring that the agreed protection activities are delivered on time and to agreed standards
  • With the protection team, identifying, advocating for and supporting opportunities to mainstream protection considerations into AAHZ or other programmes
  • Ensuring that there is accountability and proper record keeping of programme activities in accordance with donor requirements
  • Regularly monitoring the progress of both protection and nutrition activities against project plans and timelines

4.2.2 Coordination and Representation

  • Acting as a focal point for contact between AAHZ humanitarian team and other programme implementing partners, on protection matters
  • Referring protection cases to relevant partners; including updating relevant databases on referrals and feedback
  • Representing the organisation on site level meetings with regard to protection matters when requested
  • Regularly monitoring the progress of protection activities against project plans and timelines
  • Ensuring reports are delivered on time and to agreed standards

4.3 Minimum Requirements

  • Diploma in Community Development, Social Work, Human Rights, Gender, or any other relevant qualifications
  • At least 2 years’ experience of working with an NGO, or related environment
  • Knowledge about WFP standards, preferred
  • Experience of community-based or community mobilization work in a humanitarian context is an asset

4.4 Skills and Attributes Needed

  • Effective leadership, interpersonal and communication skills
  • Good knowledge of budgeting and resource allocation procedures
  • Ability to work in a multinational and multicultural environment
  • Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required
  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics Excellent communication skills, as well as patience and politeness, are needed
  • Multitasking and organizational skills are a must, and a good sense of humor
  • Ability to find ways of solving or pre-empting problems
  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

5.0 Auto Mechanic x 2

Programme Financing Partner: UNHCR
Term: Fixed Contract (January to December 2021)
Reports to: Warehouse Manager/Supervisor/Storekeeper
Location: Makeni/Lusaka x 1, and Mantapala/Nchelenge x 1

5.1 Job Purpose

The auto mechanic will be responsible for the maintenance and repair of all UNHCR Refugee Programme implementing partners’ vehicles, mainly diesel-powered Toyota Land Cruisers and Hino Trucks.

5.2 Key Responsibilities

  • Conducting regular or scheduled maintenance on vehicles, motor bikes, power generators and other machinery as may be required
  • Conducting repair works on vehicles, motor bikes, power generators and other machinery as may be required
  • Examining, or performing vehicle assessments on motor bikes, power generators and other machines, and oversee diagnostic tests to determine functionality problems, and advise what is required to done
  • Maintaining work logs, repairs, and maintenance records
  • Monitoring inventory and order new parts when necessary
  • Giving advice on required equipment and tools for the workshop to provide the expected services
  • Designing a plan of action for all maintenance tasks
  • Preparing monthly and, or other workshop activity reports
  • Any other work that may be assigned by the superiors

5.3 Minimum Requirements

  • Grade 12 School Certificate or equivalent qualification
  • Craft Certificate or Diploma in Auto Mechanics or any other related field, preferably from a Vocational or Trade school
  • A minimum of 2 years’ experience in a similar role
  • Experience in servicing or repairing Toyota Land Cruisers and Hino trucks/buses preferred
  • Knowledge about UNHCR mechanical workshop SOPs, is an added advantage

5.4 Skills and Attributes Needed

  • In-depth knowledge of vehicle diagnostic equipment and mechanical systems
  • Strong attention to detail with an aptitude for problem-solving
  • Computer literate: Email, MS Word, MS Excel
  • Excellent communication and customer service skills

6.0 Electrician x 1

Programme Financing Partner: UNHCR
Term: Fixed Contract (January to December 2021)
Reports to: Warehouse Manager/Supervisor/Storekeeper
Location: Meheba/Solwezi x 1

6.1 Job Purpose

The job holder will be responsible for installing, maintaining and repairing electrical power, communications, lighting and control systems, including solar power sets and power generator sets, in accordance with the UNHCR requirements.

6.2 Key Responsibilities

  • Executing plans of electrical wiring for well-functioning lighting, intercom and other electrical systems, including solar and power generators
  • Installing electrical apparatus, fixtures and equipment for alarm and other systems
  • Installing safety and distribution components
  • Calibrating equipment to provided specifications
  • Reading blueprints or technical diagrams
  • Completing required documentation of repairs and service information
  • Inspecting, testing, and diagnosing issues with electrical systems and components
  • Performing preventative maintenance on electrical systems and components
  • Sizing the load of each phase to balance and advise appropriately on the required standards
  • Carrying out trouble shooting on the failed or faulty generator set
  • Programming and re-programming the generator set’s control panel
  • Understanding the mechanical performance part of the Generator set.

6.3 Minimum Requirements

  • Grade 12 School Certificate or equivalent qualification
  • Craft Certificate or Diploma in Electrical Engineering or any other related field, preferably from a Vocational or Trade school
  • A minimum of 2 years’ experience in a similar role
  • Experience in servicing and repairing power generator sets preferred

6.4 Skills and Attributes Needed

  • Comfortable reading and understanding electrical blueprints, schematics, and diagrams
  • Working knowledge of electrical theory, and the associated principles, materials, and equipment
  • Demonstrated ability to operate hand and power tools associated with electrical work
  • Ability to analyze and resolve both generation and supply of power from diesel or petrol run power generator sets
  • Strong attention to detail with an aptitude for problem-solving
  • Excellent communication and customer service skills

7.0 Method of application

Applications with detailed Curriculum Vitae (CVs) and minimum of three (3) referees must be received by Tuesday, the 12th of January 2021. The cover letter and CV must be in one document, which should be sent to [email protected]