Front Office Supervisor

  • Full Time
  • Kitwe, Zambia
  • N/A N/A / Month
  • Applications have closed

Africanza Lodge and Restaurant Ltd

We are seeking to hire qualified candidate for the position of Front Office Supervisor (1 Position)

DUTIES AND RESPONSIBILITIES OF THE POSITION

  • Register and assign rooms. Accommodates special requests whenever possible.
  • Assists in the pre-registration and blocking of rooms for reservations.
  • Understands room status, room tracking and taking down reservations.
  • Serving food and beverages.
  • Selling of assorted beverages and cash ups.
  • Greets incoming Guests, performs the check-in/out process and collect payment.
  • Answering all incoming calls at the Lodge and handling guests queries and complaints.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-out and early check-ins.
  • Follow all health and safety regulations.
  • Willingness to perform additional duties to facilitate the bar, restaurant and reception’s operations as needed.
  • Any other functions as assigned by the manager.

Desired qualifications

  • Full grade 12 certificate is a must.
  • Diploma in Front Office Operations/Hotel Management.
  • Proven experience as a Receptionist/Front desk staff in Hospitality Industry.
  • At least 2 years prior experience in the Hotel Industry.
  • Experience in Hotel Computer Management Software and bookkeeping is an advantage.
  • Need to have knowledge of Bar Tender/Waiter Services with proven supervising skills.
  • Good communication skills – both oral and written.
  • A high degree of multi-tasking and time management capability.
  • High levels of honesty, integrity and objectivity.

Please note: Kitwe Based preferred and only shortlisted candidates will be contacted.

If you meet the minimum hiring requirements for the above position, please submit your application to the address below:

Africanza Lodge and Restaurant Ltd
P.o Box 21884
Mushitu Drive No. 15, Parklands, Kitwe.

You can also e-mail your application letter and CV (with contactable referees) to [email protected] closing date is 17:00 hours on 12th August 2022.


* Legitimate employers do not ask for payment. Find out more at safe job search tips.