Applications Support Specialist

ARIA Technologies is a Zambian tech startup Company that develops digital assets for decision makers which promote informed decision making at individual, corporate and national level.
We are in the process of launching our first SAAS product and we are seeking motivated and creative thinkers to join our team.

Job title: Applications support specialist

Job description: The candidate will be responsible for the smooth running of all computer systems and applications to ensure users get the maximum benefits from them.

RESPONSIBILITIES

• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users’ accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.

Qualifications

• the candidate should have any of the qualifications stated, or other IT related qualification.
• usiness information technology
• business systems engineering
• computer networking and hardware
• computer science
• computer software development
• information technology
• internet engineering
• software engineering

Skills

You will need to show evidence of the following:

• the ability to think logically
• a good memory of how software and operating systems work
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• the ability to work well in a team
• problem solving skills
• a strong customer focus
• the ability to prioritise your workload
• attention to detail.

Candidates that match the above requirements should email their CV to [email protected]
Attachments:

• ID copy.
• School certificates

Please indicate the job you are applying for and source of job advertisement (gozambiajobs.com)
Company address:

10956 Alberta square
P.O.BOX 70640
Ndola.