Assistant Compliance Officer

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary: -

ZICTA

Company: Zambia Information and Communication Technology Authority
Reference #: ASSCO001
Published: 09/11/2020
Location: Lusaka, Zambia

Introduction

ZICTA is looking to hire an Assistant (Compliance Officer) responsible for the development, implementation of robust consumer awareness programs and effective feedback mechanisms to ensure that consumers of ICTs, Postal and Courier Services are educated, informed, empowered and protected.

Well informed on emerging issues to effectively safeguard the rights of consumers in the ICT and Postal sector. Must be able to facilitate the development of conducive consumer policies, legal and regulatory frameworks aimed at protecting consumers /users of ICT products and services
Be able to collaborate with other departments in the development of consumer protection content or literature for purposes of dissemination to our stakeholders. The candidate will be responsible for the development, implementation and monitoring of robust compliance feedback mechanisms to ensure adherence to guidelines and regulations issued by the Authority whilst safeguarding the rights of consumers in the ICT and Postal sector.

Job Functions: Administration,Technical

Industries: Admin, Office & Support,Technical

Specification

KEY RESPONSIBILITIES

  1. Participate in the development and implementation of guidelines and toolkits on emerging issues.
  2. Participate in the development and implementation of Information, Education and Communication strategies aimed at existing and emerging issues.
  3. Participate in the development and implementation of strategies aimed at existing and emerging issues.
  4. Assist with the development and implementation of annual collaborative work programs.
  5. Contribute in the drafting of reports and position papers on emerging issues.
  6. Assist with the development of mechanisms aimed addressing and mitigating challenges brought about by existing and emerging issues.
  7. Help develop stakeholder relationship strategies in the sector;
  8. Assist with the coordination and designing of all Information, Education and Communication programs aimed at empowering consumers and promoting consumer welfare whilst promoting the Authority’s visibility.
  9. Assist with gathering and disseminating Information on emerging issues In the ICT sector.
  10. Liaise between the Authority and stakeholders on consumer Affairs and channel feedback to other departments within the Authority.
  11. Assist with the development, management, and updating of mechanism for effective management of consumer complaints.
  12. Promotes consumer, public awareness and empowerment initiatives.
  13. Participate in regular reviews of Consumer protection policies, regulations and guidelines.
  14. Assist with the development and implementation of Monitoring and Compliance mechanisms.
  15. Participate in the development of Compliance and Monitoring toolkits and guidelines.
  16. Assist with the development of modern and effective ways for monitoring and compliance.
  17. Assist with the implementation of robust compliance feedback mechanisms to ensure adherence to guidelines and regulations issued by the Authority.
  18. Assist with the formulation, implementation and monitoring of Quality of Service Management framework for customer service provisioning and consumer protection.
  19. Contribute in the development and implementation of mechanisms aimed at protecting vulnerable groups.
  20. Assist with the preparation of compliance status reports.
  21. Participate in the development of Audit programmes and the undertaking of audits.
  22. Participate in the development and issuance of compliance certificates.
  23. Contribute to the establishment of a variety of ways to identify potential or actual breaches to regulations and guidelines.
  24. Conduct Compliance programs and activities.
  25. Assist with monitoring approved market promotions.
  26. Introduce provision for cross border cooperation and coordination of regulatory principles where possible Assist with the coordination and designing of all Information, Education and Communication programs aimed at empowering consumers and promoting consumer welfare.
  27. Participate in the development and monitoring of Unit action plans and allocated budget.
  28. Facilitates the development of conducive consumer policies, legal and regulatory frameworks aimed at protecting consumers /users of ICT products and services.
  29. Ensure timely submission of monthly and quarterly reports.
  30. Provides expert advice to the legislative and tariff approval Committees.
  31. Nurture strategic partnership with the Authority’s key stakeholder.
  32. Ensure implementation of related MOU(s)
  33. Ensure timely submission of monthly and quarterly reports.

Requirements

QUALIFICATIONS AND EXPERIENCE

  1. Degree in social Sciences/Business Administration/Law or any other relevant fields.
  2. 5 years’ experience in Customer Care or Consumer Affairs and Protection

CORE COMPETENCIES

  1. In-depth understanding of ICT, Postal and Courier sectors at International, regional and country level.
  2. Excellent interpersonal, verbal and written communication skills
  3. Good telephone and listening skills
  4. Exhibit leadership qualities
  5. Good organizational skills
  6. Excellent attention to detail
  7. Awareness of operations of the Customer Relationship Management
  8. Able to work in collaboration with people at various levels and from different backgrounds
  9. Assertive, result oriented and able to work under pressure.

Job Closing Date: 27/11/2020