BERKELEY PROPERTIES LIMITED
Hotel Sales Executive
Position Title: Sales Executive
Reports To: The C.E.O
The Sales Executive primary role is to perform general office duties in Sales & Marketing team e.g. filing, sending emails, typing, faxing, copying, and loading special or negotiated rates on to Jonas Information system and Maintaining Customer and company profiles.
Should assist in selling guest rooms, catering services and banquet facilities as directed by the C.E.O. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.
Sales Coordinator Duties and Responsibilities:
Answer telephone and respond to caller inquiries in a pleasant manner.
Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Responsible for coordinating internally with the sales & marketing team.
Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, etc).
Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
Arrange and co-ordinate meetings, events and any appointments.
Record, transcribe and distribute minutes of meetings.
Interaction with client in regards to leads, hotel needs and client travel.
Meets with clients to effectively and professionally convey details of the sale to the client.
Perform hotel site tours with potential clients.
Monitor, screen, respond to and distribute incoming communications.
Design, upload, extract and maintain customer databases.
Create and manage Company and Travel Agent profiles on the property management system.
Should know the process of merging profiles.
Load and Manage Rate Codes to the Hotel Software, and link the negotiated rates to the correct company profiles.
File and retrieve documents and reference materials.
Utilizes efficient sales strategy for the maximization of hotel revenue.
Coordinates necessary arrangements with vendors relating to sales.
Establishes strong relationships with vendors to ensure maximization of hotel revenue.
Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
Respond to complaints from customers and give after-sales support when requested.
Ensure the adequacy of sales-related equipment or material are available at all times.
Other duties as assigned by management.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Working knowledge of standard office administrative practices and procedures.
Excellent customer service skills.
Able to effectively communicate in English, in both written and oral forms.
Be friendly, customer centric, smile and able to work in a team environment.
Diploma or degree in business management, Marketing, Good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access) and Knowledge of Property Management systems like Jonas.
Three or more years of experience working in a marketing or sales. Previous experience working in a similar role in the hospitality industry is a requirement.
Job Description for Event Coordinator
Position Title: Event Coordinator
Reports To: Events Liaison
As a Event Coordinator you are responsible to meet with group coordinator / event hosts prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyse banquet event order in order to gather guest information, determine proper set up, specific guest needs, buffets, action stations, etc.
Working closely with the events team, he / she is responsible for the execution and delivery of all events, maximizing revenue, utilization of meeting space and working to achieve or exceed the defined budgeted revenues for banquet department.
Event Coordinator Duties and Responsibilities:
Preparation of BEO- Banquet Event Orders and responsible to ensure they are issued and distributed in a timely fashion.
Prepare all typed materials like proposals, contracts, change forms and all other inter-departmental forms accurately.
Distribute Daily Events reports to ensure communication to all internal departments throughout hotel.
Answer event sales inquiries and routing them to appropriate sales manager for handling.
Monitor all correspondence to ensure it meets with Hotel policy and procedures.
Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up.
Work closely with other departmental Managers to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs.
Tour, inspect and monitor event rooms and presentations.
Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio visual needs.
Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
Ensure accurate follow up and communication both internally and to the guest / client.
Ensure that Jonas software is updated daily for all event space bookings.
Ensure that all accounts are properly updated in the system.
Ensure there are enough sales kits available for any customer visit.
Ensure feedback received from host / guests are passed on to all departments.
Ensure a positive working relationship between all departments.
Able to generate various reports from the systems and excel to track group and event revenue etc.
Follow-up with Sales Executive to obtain/confirm all event-related information in a timely manner.
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
Maintain up-to-date activity and rate information for each account on the Jonas system.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Participate in daily business review meeting, sales meetings and management meetings.
Any other job related to Events assigned by the management.
Excellent communication skills necessary.
Knowledgeable at negotiating and sales.
Confident at presenting presentations.
Must be flexible to accommodate irregular or extended hours duties.
Degree or diploma in hotel management, Marketing or Business administration. proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access) and Knowledge of sales and marketing modules like Jonas.
Minimum 3 to 5years work experience as a in a similar role in the hospitality industry is required.
Job Description for Cost Controller
Position Title: Cost Controller
Reports To: Finance Manager
The Cost Controller will be responsible for preparation and management of the hotels financial budgets, implementing and overseeing all activities relating to the financial aspects of the hotel in compliance with the local tax laws and also by the hotel’s SOP’s.
Additionally, responsible for the financial analysis, reporting, budgeting, forecasting, audit and control, asset and liability reconciliation, working capital and cash control. Etc. Also, ensure the safekeeping and updating of all legal documentation relating to the financial status of the hotel.
Financial Controller Duties and Responsibilities:
Responsible to represent the finance department during daily morning HOD meetings.
Responsible for the local tax authority compliance of the hotel.
Responsible to support and liaise with the Finance Manager in meeting the strategic goals of the organisation.
Responsible for verifying all financial reports and ensuring that all transactions are accurate and in compliance with local government regulations.
Responsible to liaise with the CFO and CEO of the organisation.
Able to prepare and submits management reports in a timely manner and also ensuring delivery deadlines.
Able to effectively implement all accounting policies and procedures.
Able to ensure a strong accounting and operational control environment to safeguard hotel assets.
Able to assists proactively with cost control requirements.
Able to assist with revenue enhancement possibilities.
Able to develop specific goals and plans to prioritise, organise and accomplish the work.
Monitors all local tax compliance that applies, and ensuring that taxes are charged correctly and collected.
File the local tax with the concerned authority on a monthly/regular basis.
Ensures profits and losses are documented accurately.
Ensures property policies are administered fairly and consistently.
Any other tasks as and when required by the management.
Should have a high command of MS Applications like Excel, Powerpoint etc.
Knowledge of Back office or accounting systems like Netsuite, SAP, Sage, etc.
Knowledge of Hotel Software or Property Management Systems like Jonas.
Excellent communication and negotiation skills.
Fluent in English, both oral and written.
Excellent financial and analytical skills.
Should possess strong Financial knowledge.
Analytical skills and very well organised.
Qualified Charted Accountant (CA) or Similar or 4-year bachelor’s degree in Finance and Accounting or similar major.
At least 5 to 10 years of financial and management experience with the day-to-day financial operations in the hospitality industry.
Job Description for Concierge
JOB TITLE: CONCIERGE
REPORTS TO: Front Office Manager
Serves as the guest’s liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Organizes special functions such as VIP cocktail receptions. Arranges for secretarial services. Good through knowledge of property management software (PMS) or hotel reservation software.
CONCIERGE DUTIES AND RESPONSIBILITIES:
Develops a strong knowledge of the hotel’s facilities and services and of the surrounding community.
Provides guests with information about attractions, facilities, services, and activities in or outside the property.
Makes guest reservations for air or other forms of transportation when requested.
Obtains necessary itinerary tickets.
Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
Organizes special functions as directed by management.
Arranges secretarial and other office services.
To ensure a proper use of the telephone etiquette standards.
To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
To ensure that all sections have proper coverage of staff at all times.
To ensure that guest luggage records are accurately maintained and all special requests are met.
Process and deliver messages for Guests.
Deliver and safely storage Guest luggage.
Stay current and up to date with all hotel services as well as daily VIP requests and special events.
Ensure orderliness and safety guidelines around the lobby and front door areas.
Provide support to Management as required, in cases of emergency.
Project a professional manner with an emphasis on hospitality and Guest service.
Maintain a clean, healthy, and safety working area.
Coordinates guest requests for special services or equipment with the appropriate department.
Contacts roomed guests periodically to ascertain any special needs.
Handles guest complaints and solve problem to the degree possible.
Education: Hospitality qualification. Must speak, read. Write, and understand the primary language used in the workplace.
Experience: Minimum two years sales experience, experience with a minimum of one year supervisory experience.
Only serious applicants meeting the above stated requirements should send their applications including an updated resume to include contact details with at least three (3) references not later than 26th November, 2020 on an envelope marked the position applied for which should be addressed to: [email protected]