Parts & Service Sales Representative (PSSR)

Website BIA Zambia Ltd


In his/her role, the Parts & Service Sales Representative (PSSR) will be responsible for:

Sales Responsibilities

In collaboration with the PSSO, the Aftermarket department and the Project operations, the PSSR is expected to:

  • Visit the customers to develop parts and service offers.
  • Identify prospects and create strategic action plans to bring new customers
    Inspect customer equipment’s (Walkaround inspection) and propose dedicated parts and service offers.
  • Identify opportunity and secure sales by offering PSA’s and SLA’s as well as operator and technical trainings.
  • Analyze customer needs and proactively offer adequate solution;
  • Establish Sales Forecast with Customer and communicate to procurement to ensure parts and components availability and secure sales
  • Analyze Market Share by product category, promote sales of non-moving items and increase Sales
  • Analyze open quotation and obtain feedback from customer on those quotations

Administrative Responsibilities

  • Prepare quotations and sales order with the support of the PSSO
  • Ensure a monthly statement of account is sent to clients with collaboration of Finance team and take actions in case of disputed invoices.
  • Ensure due and overdue invoices are under customer limits and take appropriate actions if not.
  • Ensure customers is updated on all WIP and Parts Order status
    Perform a weekly Sales Reporting
  • Manage site visit agenda and visit Report in C4C
  • Obtain information on customer and competitors
  • Update customers fleet information (Machines active, SMR, …)

Customer Relationship

The PSSR should build and sustain an excellent customer relationship through specialist advices:

  • Technical support and service-oriented approach to bring customer costs saving (maintenance and repair options)
  • Solve customer complaint or queries with the support of the Aftermarket and/or Project team
  • Update customer on parts & service news, warranty and field campaign
  • Provide customers advices through visual inspection, machine application & operation, use of Smartfleet and oil analysis (condition monitoring), GET and Undercarriage inspection.
  • Support the client in his stock management (RSPL, stock Return


  • A Level – Technical background required (Mechanical)
  • Similar experience in sales or distribution department, preferably in Import/Export or spare parts business
  • Language: English
  • IT: SAP (or similar) + MS Office


  • Sales skills and result oriented
  • Communication skills
  • Technical and professional expertise
  • Autonomous and teamwork mindset
  • Rigor and accuracy
  • Very well organized and priority management skills
  • Spirit of initiative and Dynamic

Application process:

Interested applicants meeting the criteria specified should send their applications via email to [email protected] by Friday, 16th February 2024 indicating the position in the subject line.  Send application letter and an updated CV in Ms Word or PDF format.

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