Underground Parts & Service Sales Representative (PSSR)

Website BIA Zambia Ltd


Attached to the Aftermarket Department and reporting to the Parts & Service Sales Team Leader, the function aims to develop the sales of parts (consumables, tools, spare parts) and service (field interventions, rebuild works, technologies …) of the company as well as identify equipment sales opportunity for the Mining Underground Market with a strong focus on Rock tools, GET and prospect identification.

Key Result Areas / Main Responsibilities


  • Sales responsibilities
  • Administrative responsibilities
  • Customer Relationship

Sales Responsibilities

  • In collaboration with the PSSO, the Aftermarket department and the Project operations, the PSSR is expected to:
  • Visit the customers to develop parts and service offers in particular for the supply of Rock tools and GET.
  • Identify prospects and create strategic action plans to bring new customers
  • Inspect customer equipment’s (Walkaround inspection) and propose dedicated parts and service offers.
  • Identify opportunity and secure sales by offering PSA’s and SLA’s as well as operator and technical trainings.
  • Analyze customer needs and proactively offer adequate solution;
  • Establish Sales Forecast with Customer and communicate to procurement to ensure parts and components availability and secure sales
  • Analyze Market Share by product category, promote sales of non-moving items and increase Sales
  • Analyze open quotation and obtain feedback from customer on those quotations

Administrative Responsibilities

  • Prepare quotations and sales order with the support of the PSSO
  • Ensure a monthly statement of account is sent to clients with collaboration of Finance team and take actions in case of disputed invoices.
  • Ensure due and overdue invoices are under customer limits and take appropriate actions if not.
  • Ensure customers is updated on all WIP and Parts Order status
  • Perform a weekly Sales Reporting
  • Manage site visit agenda and visit Report in C4C
  • Obtain information on customer and competitors
  • Update customers fleet information (Machines active, SMR, …)

Customer Relationship

The PSSR should build and sustain an excellent customer relationship through specialist advice:

  • Technical support and service-oriented approach to bring customer costs saving (maintenance and repair options)
  • Solve customer complaint or queries with the support of the Aftermarket and/or Project team
  • Update customer on parts & service news, warranty and field campaign
  • Provide customers advices through visual inspection, machine application & operation, use of Smartfleet and oil analysis (condition monitoring), GET and Rock Tools inspection
  • Support the client in his stock management (RSPL, stock Return)

Experience and Education (Knowledge and Know-How)

  • A Level – Technical background required (Mechanical)
  • At least 3 years’ experience with Ground Engaging Tools (GET) and Rock Tools
  • At least 5 years’ experience with Underground equipment and mines
  • Similar experience in sales or distribution department, preferably in Import/Export or spare parts business
  • Language: English
  • IT: SAP(or similar) + MS Office

Other (Behaviour and Miscalleneous)

  • Sales skills and result oriented
  • Communication skills
  • Technical and professional expertise
  • Autonomous and teamwork mindset
  • Rigor and accuracy
  • Very well organized and priority management skills
  • Spirit of initiative and Dynamic

Application process:

Interested applicants meeting the criteria specified should send their applications via email to [email protected] by Friday 16th February 2024 indicating the position in the subject line.  Send application letter and an updated CV in Ms Word or PDF format.

To apply for this job please visit jobs.biagroup.com.

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