Sales and Customer Support Representative

Biliam works limited is looking for someone to fill in the role of Sales and customer support representative at their branch in Kitwe. Biliam works limited is a company that specializes in supplying of spare parts, as well as maintenance and repairs of earth moving equipment. We are looking for a result driven, persistent, enthusiastic sales and customer support representative to actively seek out and engage customers and customer prospects.

Job Reposibilities

1. Selling Biliam products and services to existing and prospective clients.
2. Maintaining a positive business relationship with Biliam clients to ensure smooth operations and future sales.
3. Generating leads and following up on existing leads.
4. Achieving sales targets and outcomes within schedule.
5. Carrying out coordinated sales efforts with the rest of the Biliam team.
6. Providing management with repots on customer needs, problems, interests, competitive activities and potential for new products and services.
7. Following up and making courtesy calls to existing and potential clients.
8. Expediting the resolution of customer complaints and problems to maximize customer satisfaction.

Qualifications and Experience

• 2 to 3 years of proven work experience in sales and customer care especially in a B2B setup.
• Excellent knowledge of MS Office.
• A degree in business studies /Marketing will be an added advantage.

Required Competencies

• Familiarity with business relationship management and customer relationship management practices along with the ability to build productive business professional relationships.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills, empathy and openness to feedback

To Apply

Send your CV and application letter as one PDF document to [email protected] before Friday the 20th of September 2019.