Channel Support Executive

  • Contract
  • Lusaka, Zambia
  • Applications have closed
  • Salary: 3000 - 4000

Website BISOFT BUSINESS SYSTEMS

We are a Retail & Hospitality Point of Sale Software Company

Introduction

Bisoft Business Systems is an IT Consultancy company specializing in Point of Sale for both Retail and Hospitality.

Our offering range from software to hardware (Printers, Touch Screen Terminals, Scanner and Scales)

Job Title: Channel Support Executive

  • Diploma or Degree in any Business related field
  • Minimum work experience 2 – 3 years in a Call Centre | Customer Support environment
  • Must be of age between 20 – 25 years
  • Technical know-how of basic Microsoft Windows 7 and Windows 10
  • Proficient in Typing using a Keyboard and mouse
  • Intermediate knowledge of Microsoft Excel added advantage
  • Remuneration is based on a fixed pay ranging from ZMW3,000.00 – ZMW4,000.00
  • Women are encouraged to apply

Duties:

  • Conducting on-site product usage training
  • Answering and responding to customer queries via phone
  • Troubleshooting software on desktop computers
  • Running daily, weekly backups of software
  • Monitoring and assessing product usage
  • Offering helpdesk services to customers
  • Demonstrating and presenting products – Point of Sale Software and Hardware
  • Maintaining accurate records using data analysis in Microsoft Excel
  • Attending trade exhibitions, conferences and meetings
  • Reviewing sales performance
  • Aiming to achieve monthly or annual targets