Shift Manager

  • Full Time
  • Zambia
  • Salary: 5,000 - 10,000

Bravo Brands Limited

Bravo Brands Limited has embarked on an expansion program and will soon be opening new outlets across the country and are therefore looking for Shift Managers to oversee all restaurant operations in each location.

Job Purpose
To plan, organise, direct and control the daily business running of the shop to the satisfaction of the customers and ensuring that sales are maximised, hourly budgets are achieved, brand integrity is maintained, set housekeeping and hygiene standards are maintained, and targeted profitability is achieved.

Key Responsibilities:

  • Delegate tasks to Food shop / Restaurant staff and supervise their performance
  • Maintain a fully stocked inventory and order food supplies, as needed
  • Arrange to have shifts covered (e.g. when employees take time off)
  • Help staff resolve on-the-job challenges
  • Track daily costs and revenues
  • Balance the cash register at the end of the shift
  • Coordinate with suppliers as they deliver food product orders
  • Ensure client satisfaction and gracefully handle any complaints
  • Open or close the restaurant (when responsible for the first or last shift)
  • Inform the next Shift Manager about pending tasks
  • Report maintenance and training needs

Qualification and Requirements:

  • Professional qualification in Restaurant Management or similar field
  • College Accounting Qualification or knowledge of bookkeeping procedures
  • Grade 12 School Certificate with 5 ‘O’ Level credits including Mathematics and English
  • Proven experience as a Shift Manager or relevant role in a Food Shop / Restaurant
  • Good knowledge of Food Shop / Restaurant operations
  • Availability to work different shifts, including weekends
  • A customer service approach with the ability to manage complaints with professionalism
  • Computer literate
  • Certification from a culinary school is a plus

Interested candidates who meet the above requirements should apply with their cover letter and CV only in a single document. Please send to: [email protected]

Advert will close on 24th November 2020. Only shortlisted candidates will be contacted.

To apply for this job email your details to recruitment@bravobrands.co.zm