Business Analyst

Bridging Gap Solutions Ltd

Bridging Gap Solutions Limited, a leading Zambian technology enterprise, excels in crafting and delivering customer-centric technology solutions tailored to meet the diverse needs of our clients. We specialize in a broad spectrum of services ranging from FinTech and banking solutions, secure systems integration, ERP and CRM solutions, to cutting-edge ICT hardware and software development. Our mission is to empower our clients, ranging from individuals and SMEs to corporate and government bodies, with innovative solutions that drive growth and efficiency. Our dedicated team of professionals leverages their deep industry expertise to provide solutions that not only meet but exceed our clients’ expectations.

Role Summary:

We are seeking a proactive and detail-oriented Business Analyst to join our vibrant team. In this role, you will bridge the gap between business needs and technological solutions, playing a key role in shaping the future of our clients’ operations. Your expertise will guide the development and implementation of strategic solutions that align with business goals and technological capabilities.


  •  Business Insight: Dive deep into business operations to understand, document, and analyze requirements, processes, and objectives.
  • Innovative Solutions Design: Work collaboratively with our tech teams to craft solutions that are both innovative and practical, ensuring they align with our strategic vision.
  • Bridge Building: Act as a vital link between our clients and technical teams, simplifying complex concepts for a variety of audiences.
  • Documentation Mastery: Create and manage comprehensive project documentation, including but not limited to business requirements, process maps, and system specifications.
  • Strategic Project Management: Play an active role in project planning and execution, ensuring timely delivery and clear communication across all project phases.
  •   Quality Assurance: Engage in rigorous testing and validation activities to ensure the highest quality of delivered solutions.
  • Continuous Improvement: Constantly seek out and recommend process enhancements to boost efficiency and effectiveness.
  •   Market Analysis and Insights: Conduct market research and analysis to stay ahead of industry trends and competitor strategies. Use these insights to inform solution development and strategic decision-making.
  • Regulatory Compliance: Ensure that all proposed solutions comply with relevant laws, regulations, and best practices, minimizing risk and promoting ethical standards across operations.
  •   Client Engagement and Feedback: Engage directly with clients to gather feedback on existing solutions and identify new opportunities for service enhancement. Use this feedback to inform continuous improvement and innovation.
  •   Training and Support: Develop and deliver training materials for end-users, ensuring clients and internal teams are well-equipped to use and support new systems and processes.
  • Data Analysis and Reporting: Leverage data analytics tools to analyze performance metrics, providing reports and actionable insights to stakeholders to guide business decisions.
  • Technology Evaluation: Stay informed of emerging technologies and assess their potential application to current and future business challenges. Recommend technology adoptions or changes that could benefit the organization.
  • Change Management: Lead or contribute to change management initiatives, ensuring smooth transition and adoption of new processes, systems, or technologies across the organization.
  • Performance Measurement: Develop and monitor key performance indicators (KPIs) for implemented solutions, ensuring they deliver expected benefits and making adjustments as necessary.
  •     Risk Management: Identify potential risks associated with new projects or system implementations and develop strategies to mitigate these risks.
  • Budgeting and Cost Analysis: Participate in the budgeting process for IT projects, including cost-benefit analysis and return on investment (ROI) calculations, to support effective decision-making and financial planning.
  •   Vendor Management: Collaborate with vendors and third-party providers, managing relationships and ensuring that agreements, deliveries, and service levels meet the company’s needs and standards.


  •  Posses a Bachelor’s degree in Business Administration, Information Technology, or a closely related field. A Master’s degree is an added advantage.
  •    Bring proven experience to the table as a Business Analyst or similar role, demonstrating a track record of successful project completion.
  • Exhibit exceptional analytical, problem-solving, and critical-thinking skills.
  •  Are an excellent communicator with strong presentation skills and the ability to interact effectively with both technical teams and non-technical stakeholders.
  •   Have hands-on experience with process modeling, requirement gathering techniques, and are proficient with tools like Microsoft Visio, JIRA, Confluence.
  • Understand project management methodologies and the nuances of the software development lifecycle.
  • Are adept at working in collaborative, cross-functional teams.
  •   Hold a certification in Business Analysis (e.g., CBAP, CCBA) or have significant experience in payment systems, both of which are highly regarded.

What We Offer:

  • A role that offers a blend of strategic involvement and hands-on work.
  •  The chance to be part of a fast-growing company with a dynamic and supportive team.
  • Opportunities for professional development in a company that values growth and learning.
  •   A competitive salary and benefits package.

How to Apply:

If you’re ready to take on a challenging yet rewarding role, we would love to hear from you. Please submit your application, including your CV and a cover letter highlighting why you’re the perfect fit for this role and how you can contribute to the success of Bridging Gap Solutions Limited to the email: [email protected]

Join us at Bridging Gap Solutions Limited and be a part of our journey to innovate and deliver exceptional technology solutions across Zambia and beyond

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