Account Manager

BGS is seeking a proactive Account Manager to manage and grow strategic client accounts in North Western and Lusaka.

Key Responsibilities

• Identify opportunities to sell and /upsell or cross-sell ICT products a and services based on client needs and business goals.
• Build and maintain strong relationships with assigned clients to ensure satisfaction, retention, and long-term partnerships.
• Lead onboarding processes and ensure smooth transition from sales to implementation, providing continued support throughout the client lifecycle.
•   Provide clients with regular reports, performance reviews, and feedback sessions to align expectations and improve service delivery.
• Keep clients informed about industry trends, new BGS innovations, and competitive intelligence that can impact their business.

Desired Qualifications

•  Bachelor’s degree in Business Administration, Marketing, or a related field.
•   Minimum of 3–5 years in account management, client service, or business development in a technology or digital services company.
• Understanding of IT solutions, software development, or digital platforms; ability to explain technical concepts to non-technical clients.
• Exceptional interpersonal, verbal, and written communication skills; adept at managing expectations and building trust.
• Passion for delivering outstanding customer service with a problem-solving approach.

Please submit your resume and a cover letter detailing your qualifications and experience to [email protected]

Bridging Gap Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.