Business Analyst


Role Description *BroadReach is profoundly focused on improving the health and well-being of underserved populations across the globe. We empower governments, donor groups, NGOs and private companies to operate more efficiently, improving outcomes for people in need, with our intelligent solutions: A combination of our people, process and our Vantage platform.

Purpose of the position

The Business Analyst (BA) takes lead responsibility in establishing business requirements for upgrading the SmartCare. The role works with the Product Manager to effectively and efficiently engage relevant stakeholders throughout the Business Analysis process from facility (field) visits, user design meetings and iterative user engagement to support software development. The Business Analyst will also support the provision of content for training materials based on workflows and business needs. In addition to this, the BA will also interface with the development team in the agile development processes.

Key Accountabilities

In your role as Business Analyst you will:

  • Lead the process of user requirements gathering, documentation, review, and validation with relevant stakeholders through
  • Key informant interviews based on business needs
  • User design group meetings held as per project needs
  • Iterative user engagement processes
  • Field visits according to business needs
  • Lead the in the documentation of user and technical specification documentation based on the project needs to support onward development
  • Translating business requirements into technical requirements, and conduct fit/gap analysis with existing solution capabilities, identifying and prioritizing demand for new features for data analytics
  • Supporting the exploration and organization of multiple disparate datasets so that the data can be effectively analyzed and insights provided to clients
  • Configuring solution and complete data ingestion activities (defining and developing data pipeline, quality control processes, extraction/import routines, etc.)
  • Documentation of system design including system architecture, data models, application framework, component diagrams, sequence diagrams and integration specifications.
  • Defining and execute testing process to enable effective implementation go-live
  • Lead the identification of options for potential solutions and assessing them for
  • Technical suitability
  • Business suitability
  • Project feasibility in terms of implementation with cost implications
  • Support ongoing software development through agile processes by
    developing technical stories for handover to the development team through grooming sessions
    supporting the Software Development Quality Assurance (QA) team with test cases and testing
  • Manage all BA documentation that support the development of the system and ensure that they are always up to date
  • Support training teams in the formulation of training objectives and training materials that are responsive to
  • Business needs
  • Workflows
  • Dynamic demands from the client (Ministry of Health and funders)
  • Stakeholder engagement and client success management by
  • Proactively building good working relationships with stakeholders
  • Proactively resolving customer satisfaction issues

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Essential qualifications

  • Bachelor degree in Engineering, Computer Science, Management of Information systems, Business Science or equivalent
  • Desirable qualifications
  • Post graduate degree in relevant business management fields, such as an MPH, MBA.

Experience & skills

  • 4+ years of analyst experience primarily as a business analyst in a global, matrixed organisation
  • Strong baseline skills in mathematics and/or statistical analysis
  • Experience in client engagement and stakeholder relationship management
  • Ability to work across both technical and business analyst portfolios
  • Advanced Excel and visualization skills
  • Ability to perform root cause analysis
  • Ability to understand the end user requirements and translate accordingly
  • Ability to write business requirement documents and present
  • Strong analytical skills with the ability to collect, organize, analyses, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings
  • Ability to develop test cases to monitor quality of system being developed
  • Strong presentation skills,
  • Good verbal and written communication skills
  • Excellent problem solving, conceptual, analytical and decision-making skills
  • Personal qualities & Behavioral competencies

Personal qualities

  • Ability to work across multiple, conflicting priorities
  • Natural problem solvers and innovative mindset
  • Have a passion for business process and requirements assessment
  • Ability to distil large amounts of disparate information into concise takeaways and ‘so-what’s
  • Strong interpersonal skills
  • Strong communication and presentation skills
  • Be solution focused
  • Has a user centric mindset

Behavioural Competencies

  • Results orientation
  • Client orientation
  • Planning and organizing
  • Analytical thinking
  • Attention to detail
  • Problem solving

BroadReach Culture Cornerstones

  • We serve a mission greater than ourselves
  • We do better everyday
  • We are solutions driven not problem focused
  • We turn all customers into raving fans

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