Service Assistant

Functions / Responsibilities:

Adhere to Company Policy  and procedures

Ensure that an ongoing understanding of company policies and procedures that affect the execution of   your function.

Pick stock

Wear BIBs to identify yourself with customers at all times

Give attention to the quality and quantity of picked stock and advise your manager where the quality and/or quantity is incorrect

Draw the correct stock according to the invoice/picking slip/cash sale in order to meet customer requirements

Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member

Load items – on/off delivery trucks/customers vehicles

Load stock into customer vehicles/delivery vehicles or offload stock from customer vehicles/delivery vehicles

Accompany delivery driver to deliver or collect or exchange stock as required

Merchandise incoming stock in the right shelves in the store as required

d) Advise customers regarding of picked stock and indicate where stock is either unavailable or not of the correct standard

e) Assist customers as efficiently as possible

 Satisfy internal and external customers

a) Handle all customers according to the standards in the Interact with Customers course and according to our culture of service to customers

b) Present a positive image to customers, acknowledge, approach and greet customers as required,

Understand their special needs and respond to their queries as require.

House keeping

Maintain housekeeping standards by ensuring that internal and external yard is neat and tidy

b) Ensure stock is packed in allocated areas

c) Perform general cleaning duties

Safety Awareness

a) Wear correct PPE when picking high-rise stock and always be mindful with ladders and whenever you pick

stock from high-rises

b) Follow correct safety procedures

c) Adhere to safety regulations when working with gas

d) Maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles to line manager

Requirements:

Grade 12

1-2 Years’ Experience

Tertiary Education

Competencies:

• Strengthen Reputation and
• Local Involvement
• Ensure customer / Member
• Centered Performance
• Ensure Execution and
• Achieve Results
• Ensure Planning and
• Improvement
• Build and Influence Team
• Adapt and Learn

“Employment Equity Policy Requirements may be applicable”