Business Analyst

  • Full Time
  • Lusaka, Zambia
  • - ZMW / YEAR
  • Applications have closed


Business Analyst II – IRC223535

at Zambia, Lusaka, Zambia in FNB Zambia Operations
Ends 22 Jun 2022


To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives

experience and qualifications

Minimum Qualification – Relevant Degree in BSc Information Systems, BCom Information Systems, Computer Science, Information Technology, Business Analysis, BBusSc or related
Experience – 3 to 5 years experience in a similar environment, of which 1 to 2 years experience as a Business Analyst I

additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.


Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
Prevent wastage and identify process improvements to contain and reduce costs
Develop new insights into situations and apply innovative solutions to make organisational improvements
Compile reports that track progress and guide business to make informed decisions
Ensure compliance to legislative and audit requirements and adherence to relevant processes
Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
Facilitate and coordinate the end to end implementation of prioritised and approved projects
Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements
Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation
Assess own performance through seeking timely and clear feedback and request training where appropriate

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