Business Momentum Advisory Services Limited
"Your Growth, Our Business"
Our client, in the hospitality industry, is seeking to employ a highly motivated and experienced individual to join their team a Lodge Manager. The role holder will play a pivotal role in ensuring the smooth and efficient functioning of all lodge operations, maintaining high-quality standards, and fostering exceptional guest experiences.
Key Duties and Responsibilities:
Operational Management
- Oversee day-to-day operations, including front desk, housekeeping, and maintenance.
- Ensure all lodge facilities are well-maintained and meet quality standards.
- Monitor and manage room reservations, guest services, and housekeeping processes.
Staff Management
- Recruit, train, and supervise lodge staff members.
- Foster a positive and collaborative work environment.
- Conduct regular performance evaluations and provide constructive feedback.
- Schedule staff shifts and manage workload distribution.
Guest Services
- Ensure a high level of customer satisfaction through excellent guest services.
- Address and resolve guest concerns or issues promptly.
- Monitor guest reviews and feedback to identify areas for improvement
Financial Management
- Monitor budgetary guidelines and financial performance.
- Implement cost-control measures without compromising guest experience.
- Collaborate with the finance department on budget planning and reporting.
Report Generation
- Prepare and submit comprehensive weekly reports to the Director of Operations.
- Provide insights into lodge performance, including occupancy rates, revenue, and guest feedback.
- Highlight notable achievements, challenges, and proposed solutions
Requisite Qualifications, Skills, Proficiency, Experience and Exposure
- Minimum of a Diploma in Hospitality Management, Business Administration, or a related field.
- Proven five (5) years’ experience in lodge or hotel management, with a track record of success.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities
- Knowledge of hospitality industry trends and best practices.
- Effective communication skills, both verbal and written.
- Ability to work collaboratively with diverse teams
- Flexibility to adapt to changing priorities and guest needs.
- Previous experience in generating and presenting reports.
If you are a dynamic and results-driven individual with a passion for hospitality, we invite you to submit your cover letter and resume in one PDF format to [email protected] on or before the 18th of February, 2024.
