Cantina Restaurant Group
A Mexican-Inspired Snack Bar
Job brief
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.
Responsibilities
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare and Clean tables/FOH and set up silverware and glasses
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Requirements and skills
- Proven work experience as a Waiter or Waitress for 1 year in an established restaurant
- Basic math skills
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- High school diploma; food safety training is a plus
Must be able to work night shifts ending at 11pm, 5 days a weeks and live in close proximity to Woodlands, Lusaka.
Only email application to [email protected], complete with cover letter and applicable references will be considered.