Multiple Positions – Carlcare Service

Carlcare Service Limited

Positions: Phone Tester Engineer, Receptionist, HR Intern And Sales Representative

Carlcare Service Limited was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full-service support for TECNO, Itel & Infinix three worldwide famous mobile phone brands. Therefore, Carlcare Service Limited wishes to invite qualified candidates to fill the following positions among the following departments; 1 Phone Tester Engineer to be based in Lusaka, 1 Sales Representative for Tecno to be based in Ndola, 1 receptionist to be based in Lusaka with After Sales department and 1 Human Resource Intern to be based in Lusaka.

Below are the requirements and duties that will be required from the candidate for the following positions;

Phone Tester Engineer Responsibilities:

  • Conduct All Functional Test as indicated in the test case
  • Must have expertise in radio access technologies such as GSM, UMTS/WCDMA and LTE.
  • Must have good experience in testing GSM, UMTS/WCDMA and LTE signaling protocol of Mobile handsets.
  • Possess Experience in Testing Wireless devices for field testing as per established in test plans: Voice Quality, Call Performance, Data Performance, Battery Performance, and Video Performance and many other.
  • Troubleshoot device-related and tool issues on-site as required.
  • Monitor the real-time performance of Device Testing, ensuring data collected is accurate and the test runs smoothly.
  • Good Communication Skills – both Written and Oral.
  • Review test results for accuracy and quality.
  • Submit Bug report if it has been identified and communicate smoothly with Engineer responsible.
  • Must be a Team Player and able to work with Minimum Supervision
  • Ability to meet deadlines and ensuring all Test reports are Accurate and of good quality.
  • Collect logs using diagnostic tools Provided by the Organization and submit to appropriate system and engineer when required.
  • Must be able to follow complex test procedures in various formats.

Phone Tester Engineer Required Knowledge/Skills:

  • Experience with wireless device field testing and troubleshooting.
  • Good understanding of GSM, UMTS/WCDMA, CDMA, and LTE.
  • Experience with different mobile operating systems such as Android and IOS
  • Proficient in Mobile Device Software and Hardware.
  • Computer Literate a must.
  • Proficient with Microsoft Windows and Office Packages.

Sales Representative Responsibilities.

  • Prospect and qualify new sales leads
  • Schedule meetings and presentations with prospects
  • Create, plan, and deliver presentations on company products
  • Track all sales activities in company system and keep current by updating account information regularly
  • Communicate customer and prospect product pain points to appropriate departments
  • Maintain a well-developed pipeline of prospects
  • Develop strong, ongoing relationships with prospects and customers
  • Meet and/or exceed quotas
  • Coordinate with other team members and departments to optimize the sales effort

Sales Representative Qualifications.

  • Diploma in Business, Marketing, Communications, or related field. Degree is an added advantage
  • 1-2 years of sales experience
  • Proven ability to meet and exceed sales quotas
  • Proven track record of successfully managing customer relationships
  • Excellent interpersonal skills
  • Highly self-motivated
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office

Receptionist Responsibilities

  • Answer and direct phone calls in a polite and friendly manner
  • Welcome visitors in a warm and friendly manner, and answer any questions visitors have
  • Maintain reception area and all common areas in a clean and tidy manner at all times
  • Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
  • Keep detailed and accurate records of visitor requests and of calls received
  • Receive deliveries; sort and distribute incoming mail
  • Take inventory of supplies and restock as needed
  • Maintain the general office filing system

Receptionist Qualifications

  • Should have a Diploma.
  • 1-2 years of relevant experience in an office environment
  • Proficient in Microsoft Office
  • Able to type 35 wpm minimum
  • Strong phone skills
  • Demonstrated ability to read, write, and speak English
  • Comfortable multi-tasking and prioritizing tasks without guidance
  • Excellent interpersonal skills
  • Punctual with strong attendance history

Human Resource Intern

Job Summary

We are currently seeking an experienced, and thorough Human Resource intern We are looking for a Content Creator to write and publish various types of pieces for our company’s insider social platform.

HR Intern Responsibilities

  • Content Creator responsibilities include,
  • Writing blog posts about industry-related topics on Transsioner application
  • Promoting our corporate culture activities to the whole region
  • Write the article of the subscription number of flying books,
  • Be responsible for the quality of the article including but not limited to market activities, the story of the East Second Messenger, etc.
  • Assist in the overall planning of corporate culture projects: corporate culture knowledge competitions, corporate culture-related research, etc.;
  • Assist in the promotion of monthly office Magazine, responsible for the text and layout of the magazine part.

HR Intern Requirements and Qualifications

  • Bachelor’s degree in Business Management, Human resource or journalism
  • 2-3 years’ experience in the same or Similar position
  • Hands-on experience with human resource motivation and team building activities
  • Background experience in digital marketing or content creation
  • Must have Managerial Skills
  • Must good communication skills

Candidates who meet the above required to send their latest CV’s with the day-to-day contact on the email provided; [email protected] not later than 24th March, 2023. Hand delivered applications will not be received at this point. NOTE: Candidates to specify the position applying for and only specified application will be shortlisted.

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