Website cGrate Zambia
Processes Payments by connecting consumers, merchants & issuers
Position Overview
The Key Account Manager, Financial Services, is responsible for recruiting and managing key accounts within the banking, insurance, and fintech sectors. This role requires a strategic mindset and relationship-building skills to secure new partnerships and strengthen existing relationships, with a focus on delivering value to our clients and ensuring satisfaction with our solutions. This role reports directly to the Head of Corporate Sales.
Job Responsibilities
- Customer Acquisition: Identify and recruit key customers in the banking, insurance, and fintech sectors, building a strong pipeline of opportunities.
- Relationship Management: Develop and maintain strong relationships with clients to understand their needs, providing consultative support and ensuring their satisfaction with our services.
- Sales Strategy: Collaborate on sales strategies tailored to the financial services industry, achieving growth targets and expanding our presence in the sector.
- Account Growth: Identify upselling and cross-selling opportunities to drive account growth.
- Market Intelligence: Keep abreast of trends in financial services, understanding customer pain points and opportunities to offer relevant solutions.
- Performance Reporting: Track and report on account performance, analyzing metrics to inform strategies and improve client satisfaction.
As well as above, any other duties given by management
Accountability and Performance Measures - Accountable for the achievement of revenue targets for the following business lines:
- Mobile Banking Services
- Airtime and Bill Payments
- Cash Deposits and Bulk Payments
- Merchant and Online Payments
- Custom Payment Projects
- Accountable for acceptable service levels
Qualifications
- Bachelor’s degree in Business, Marketing, Finance, or related field.
- Minimum 4 years post qualification experience.
- Proven track record in key account management or sales with a minimum of 2 years’ experience managing key accounts in the financial services sector.
- Strong negotiation, presentation, and analytical skills.
- Excellent communication and relationship-building abilities.
- Familiarity with digital payments and financial technology solutions.