Website cGrate Zambia
Processes Payments by connecting consumers, merchants & issuers
Position Overview
The Corporate Sales Coordinator (CSC) is responsible for customer acquisition, retention and customer support of corporate customers.
Job Responsibilities
- Head the head-office region
- Manage the Online, Web-Services and WhatsApp channels
- Recruit and manage key accounts for all product lines
- Drive bulk payments
- Formulate sales strategies for the corporate space
- Guide exco on corporate sales strategies and align sales to company goals
- Recruitment of corporate customers for all business lines i.e.
- Cash Deposits
- Cash Withdrawals
- Merchant Payments
- Online payments
- Bulk Payments
- Recruitment and management of any sales representative within corporate sales
- Performance reporting of region
- Ensuring customers within region receive the necessary support within the company approved guidelines
- As well as above, any other duties given by management
Accountability and Performance Measures
- Accountable for achievement of revenue targets for the following business lines:
- Airtime and Bill Payments
- Cash Deposits and Cash Withdrawals
- Merchant and Online Payments
- Bulk Payments
- Accountable for performance of the sales representatives within the corporate sales team
- Accountable for acceptable service levels
Organizational Alignment - Reports directly to the Managing Director
- Will manage directly the sales team for appointed region
Qualifications
- Minimum 3-year degree in any field
- Four years post qualification experience in a management position
- Four years post qualification sales experience in an FMCG environment
- Minimum 2 years’ experience in digital financial services
- Experience in leading a team of 5 or more people
Personality Qualities
- Strong leadership skills
- GO getter, self-driven
- Patient, exudes Humility
- Clean criminal and employment record
- High Integrity morals