Request for Proposals – IT Support Services

  • Consultancy
  • Contract
  • Full Time
  • Lusaka, Zambia
  • tbd ZMW / Month
  • Applications have closed

CBM Zambia Christian Blind Mission

CBM Zambia

Christian Blind Mission Zambia is a disability inclusive organization committed to improving life of people with disabilities in the poorest communities of the world. Through our disability-inclusive development approach, we address the barriers that hinder access and participation and actively seek to ensure the full participation of people with disabilities as empowered self-advocates in all development and emergency response processes.

Christian Blind Mission (CBM) invites applications from eligible suppliers for IT support services for the Country Office.

Core responsibilities:

  • Troubleshoot and provide technical support with guidance of CBM’s IT department.
  • Register defects and failures within the IT system, analysis of problems, solving such problems and the respective documentation.
  • Setup equipment for the office during onsite and offsite meetings/functions
  • Configure certain hardware equipment such as printers with the guidance of CBM’s IT personnel.
  • Asses and give recommendation for replacement of specific equipment.

Professional profile and requirements

  • Practical knowledge on and troubleshooting of computer-related work including laptops, networks, printers, and common office applications
  • Experience in handling IT and help-desk support.
  • Trustworthy.
  • Ability to work in an international team with clear communication structures.
  • Understanding that CBM is an international organisation with a global IT strategy which provides the framework for the local IT.
  • Ability to work under pressure and meet deadlines.
  • Flexible, resourceful and active.
  • Willingness to learn.

Some tasks include, but not limited to:

  • Regular Tasks Personal Computer
  • Check computer hardware and clean up (dust/dirt removal)
  • Computer Software Clean up.
  • Remove unwanted Software
  • All other programs and tools only on business case after agreed with IT Department
  • Check the presence and the actuality of an antivirus software/personal firewall.
  • Check that the latest MS updates are applied.
  • Update software (like Adobe Reader, Flash player, Java etc.).
  • Each machine must be checked at least once every month. A documentation of each check must be prepared.
  • Check computer hardware and clean up
  • Recording of IT inventory in the office

Documents required:

  • Business Profile including contact details, physical address
  • Business registration/licence certificates
  • Copy of suppliers valid Zambia Revenue Authority Tax Clearance, Value Added Tax (VAT) registration and With Holding Tax Exemption Certificates
  • List of current customers and their contact details (references)
  • Evidence of financial capacity (Proof of bank account, bank statements not later than three months and audited accounts)
  • Proposal with clearly indicated payment terms


Please send all documents via email to [email protected], by the 12th November 2022.

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