Claims Officer

Focus General Insurance Limited

Position: Claims Officer

Reports to: Claims Manager

Location: Lusaka

Focus General Insurance Limited (FGI) is a specialist non-life insurance company, licensed by the Pensions and Insurance Authority (PIA) in January 2013. FGI is licensed to undertake all lines of General Insurance in Zambia in the areas of transportation, property, agriculture, causality (liability and accident) and pecuniary exposures.


  • Processing insurance claims and providing advice
  • Collecting accurate information and documents to proceed with claim
  • Analysing claims made by the policyholder or third party
  • Confirmation of cover details with underwriting
  • Read and understand loss adjusters, assessors, investigators, lawyers and expert opinion reports.
  • Monitoring the progress of a claim
  • Investigating potentially fraudulent claims
  • Minimise claims leakages
  • Make recommendations for the settlement of claims
  • Negotiating pricing with service providers
  • Ensuring salvages are secured and disposed of in a timely manner
  • Institute subrogation recoveries
  • Preparation of Claims Requisitions
  • Deal with customer queries in a timely manner
  • Keep clients files updated and ensuring that non-active files are closed

Candidates Requirements

  • A relevant bachelor’s degree or a Diploma in Insurance
  • Three years’ experience in claims
  • Valid Driving License will be an added advantage
  • At least 5 O levels credits including Mathematics and English on qualifications

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Applications should be e-mailed to [email protected], copy in [email protected]. Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted and closing date for accepting an application is 18/06/2018. Please ensure that you mention as the source of this job advertisement.

Note that only shortlisted candidates will be contacted. 

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