Business Development Specialist

  • Full Time
  • Zambia
  • Applications have closed

Website Clientcareltd Client Care Solutions Limited

Business Process Outsourcing (BPO)

Client Care Solutions is looking for a dynamic and self-motivated individual with proven experience to fill the vacant positions of Business Development Specialist.

Client Care Solutions (CCS) is a one stop Business Process Outsourcing (BPO), providing a multi-channel approach to delivering customer service. CCS offers a wide variety of customer care solutions and we have the capacity to cater for any level of campaign by using the latest technology solutions. We are currently operating 5 sites; two in Lusaka, and one in Kitwe, Luanshya and Livingstone.


Business Development Specialist will be responsible for identifying opportunities for business growth and optimizing marketing strategies. He/she will analyze business processes and finances, implement business plans, and establish effective networks.


  • Increase Revenue
  • Bringing in new Business
  • Implementing Business development Strategies
  • Identify potential customers and close business deals
  • Formulate business proposals
  • Developing and sustaining solid relationships with company stakeholders and customers.
  • Interacting with potential clients and business partners
  • Maintain and expand Data base of prospective clients
  • Providing insight into product development and competitive positioning.
  • Engage in market research in order to identify new opportunities for business
  • Collaborating with Business Development Executives to determine the most viable, cost-effective approach to pursue new business opportunities.
  • Understanding Customer needs and requirements
  • Participate in forums related to the industry; conferences and client discussions.
  • Respond to queries and complaints from clients as regards the company’s products; this should be done in a timely fashion
  • Effectively manage appointments and customer calls
  • Any other task assigned by management


  • The incumbent is required to have the following behavioral competencies:
  • Time Management:
  • Must be able to multi-task, be detail oriented and demonstrate strong organizational skills.
  • Communication
  • Provides clear and understandable explanations of insights and ideas. Responds to others with courtesy, tact and effectiveness while maintaining confidentiality at all times.
  • Possess the ability to adapt and excel as a team player in a fast-paced and change-oriented environment.
  • Problem Solving
  • Identifies with and understands the problem at hand; develops a clear plan of action to address the problem by involving people, systems affected by the same problem and/or identifying the right resources/action points to mitigate the problem.


  • The incumbent should have demonstrated the following competencies:
  • Sound knowledge of sales strategies and industry regulations.
  • Proven track record of achieving sales targets.
  • Strong analytical and problem-solving skills.
  • Excellent negotiation and consultative sales skills.
  • Effective communication and presentation skills.
  • Ability to think creatively and strategically
  • Exceptional customer service skills


The incumbent is required to have the following qualifications and experience level:

  • Degree in Business or Marketing
  • Proficient in relevant computer applications
  • 3 years’ work experience


To apply send your CV and Cover Letter to [email protected] by 17:00hrs on Sunday July 24th, 2022. No telephone inquiries. Please note that applications not meeting the above application guidelines will not be considered. Shortlisted candidates will be contacted.

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