Collections Officer

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary: -


Collections Officer D – IRC189188

at Zambia, Lusaka, Zambia in FNB Zambia Credit
Ends 22 Sep 2020


Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.

experience and qualifications

  • Banking diploma (advantage).
  • English and one other language preferred.
  • 1 year collections experience.

additional requirements


  • Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Carry out collections processes within mandate, meeting SLA targets and quality standards.
  • Comply with governance in terms of legislative and audit requirements.
  • Manage personal development to increase own skills and competencies.