Collections Officer

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary: -

FNB

Collections Officer D – IRC189188

at Zambia, Lusaka, Zambia in FNB Zambia Credit
Ends 22 Sep 2020

purpose

Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.

experience and qualifications

  • Banking diploma (advantage).
  • English and one other language preferred.
  • 1 year collections experience.

additional requirements

responsibilities

  • Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Carry out collections processes within mandate, meeting SLA targets and quality standards.
  • Comply with governance in terms of legislative and audit requirements.
  • Manage personal development to increase own skills and competencies.