Collections Officer D – IRC189188
at Zambia, Lusaka, Zambia in FNB Zambia Credit
Ends 22 Sep 2020
Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.
experience and qualifications
- Banking diploma (advantage).
- English and one other language preferred.
- 1 year collections experience.
- Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Carry out collections processes within mandate, meeting SLA targets and quality standards.
- Comply with governance in terms of legislative and audit requirements.
- Manage personal development to increase own skills and competencies.