Compliance Officer

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary: -


Company: Zambia Information and Communication Technology Authority
Reference #: COMPO001
Published: 09/11/2020
Location: Lusaka, Zambia


Responsible for the development, implementation and monitoring mechanisms of electronic communication networks and postal services to ensure adherence to the law, license conditions and guidelines issued by the Authority whilst safeguarding the rights of both the service providers and consumers in the ICT and Postal sectors

Job Functions: Technical

Industries: Technical


  1. Design and implement modern and effective Compliance Monitoring and Enforcement mechanisms.
  2. Develop and undertake annual National Compliance programmes and activities.
  3. Formulation, implementation and monitoring of Quality of Service Management framework
  4. Monitor and ensure compliance of licensed service providers of communications services against Licence standards, license conditions and the relevant regulations/laws.
  5. Formulation, implementation and monitoring of Quality of Service Management framework
  6. Develop Compliance Audit programmes and spearhead the undertaking of audits.
  7. Develop and implement Risk based compliance programmes within ICT and Postal Sector
  8. Investigates complaints about network compliance, prepares reports and action plans and takes action, where appropriate, in response to the findings of investigations.
  9. Undertake planned and random collaborative inspections with other officers to enhance the coordinated efforts of compliance at the Authority.
  10. Facilitates the development of conducive consumer policies, legal and regulatory frameworks aimed at protecting consumers /users of ICT products and services.
  11. Undertakes all necessary action under the law to ensure compliance.
  12. Prepares a report of findings and undertakes approved actions thereafter



  1. Degree in Engineering, Social Sciences/Business Administration/Law or any other relevant fields.
  2. 2 years’ experience in Compliance or Consumer Affairs and Protection


  1. In-depth understanding of ICT, Postal and Courier sectors at International, regional and country level.
  2. Strong understanding of Compliance practices and standards within the ICT and Postal sector.
  3. Excellent interpersonal, verbal and written communication skills.
  4. Good telephone and listening skills.
  5. Exhibit leadership qualities.
  6. Good organizational skills.
  7. Excellent attention to detail.
  8. Awareness of operations of the Customer Relationship Management.
  9. Able to work in collaboration with people at various levels and from different backgrounds.
  10. Assertive, result oriented and able to work under pressure.

Job Closing Date: 13/11/2020