Fenix International
Fenix International is currently recruiting for the position of Customer Service Representative (CSR). Fenix International (www.fenixintl.com) is a next-generation energy company whose mission is to transform customers’ quality of life through disruptive innovation in energy and financial services. We are looking for flexible, entrepreneurial and dynamic people who are passionate about renewable energy and financial inclusion.
The role involves working in the Fenix Zambia call center in Lusaka. Fenix prides itself on always putting the customer first; the Customer Service Representatives are at the forefront of providing world class customer service to our ReadyPay customers across Zambia. As the main point of contact, the role involves receiving incoming calls and making outgoing calls to customers, dealing with and helping to resolve any customer complaints while giving the best possible customer experience as well as going beyond the call of duty when required.
Candidates should possess a full grade 12 certificate and a diploma/degree from a recognized institution. Applicants should be computer literate and should be fluent in English and one or more of the following languages;
- Lunda
- Kaonde
- Mambwe
- Namwanga
- Tumbuka
- Tonga
- Nyika
- Bisa
If you are interested and meet the above description, please send your Motivation Letter and Curriculum Vitae to [email protected]. Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.
Please note that only shortlisted candidates will be contacted.