IT Officer

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary: Commensurate with experience

Website DAI Global LLC

Shaping a More Livable World

USAID SCALING UP NUTRITION TECHNICAL ASSISTANCE (SUN TA)

IT OFFICER

DAI works at the cutting edge of international development, combining technical excellence, professional project management, and exceptional customer service to solve our clients’ most complex problems. Since 1970, DAI has worked in 150 developing and transition countries, providing comprehensive development solutions in areas including crisis mitigation and stability operations, democratic governance and public sector management, agriculture and agribusiness, private sector development and financial services, economics and trade, health and nutrition, HIV/AIDS, avian influenza control, water and sanitation, natural resources management, and energy and climate change. Clients include international development agencies, international lending institutions, private corporations and philanthropies, and host-country governments.

1. Project Background:

The Scaling Up Nutrition Program is a cross-ministry and multi-donor program to reduce stunting in Zambia through implementation of the Government of the Republic of Zambia (GRZ) 1,000 Most Critical Days Program.

SUN TA provides support and direct technical assistance to sub-national local government departments in target districts to plan, implement, coordinate, and monitor integrated nutrition-sensitive and nutrition-specific activities to reduce the rate of stunting among Zambian children under two and improve the nutritional status of pregnant and lactating mothers. USAID has identified two main objectives that address stunting, including (1) Adequate Quantity and Quality of Dietary Intake among Target Groups; and (2) Adequate Health Conditions for Biological Utilization of Nutrients. SUN TA interventions increase access and availability of safe, diverse, nutritious food; adoption of better child feeding and household hygiene practices; and access to improved health, water and sanitation services. The project prioritizes sustainability by improving intra-household joint decision making and building the capacity of local government and their stakeholders to ensure coordination, accountability, and learning, following the Scaling Up Nutrition model.

2. Location: Lusaka, Zambia, with frequent in-country travel

3. Objective:

The IT Officer will offer support and maintain the computer systems and networks of the organization. S/He will be responsible for diagnosing hardware and software faults and solving technical and applications problems, either over the phone, remote access or in person. S/He will assist the Data & IT Systems Manager in the oversight of all project IT needs including system installations, system maintenance, and Help Desk support.

4. Tasks and Responsibilities:

  • Complete local network maintenance and installation (cabling, switches and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP)
  • Ensure WAN connectivity and maintenance (internet connection and services, and devices configuration and maintenance)
  • Complete client computer hardware and application installation, configuration, and maintenance (Laptops, Desktops, Windows 10, MS Office 365 Suite)
  • Serve as in-house Help Desk for user support and troubleshooting
  • Assist in procurement and evaluation of all technical equipment (including phones, copiers, etc.)
  • Assist local office manager in the management of IT equipment inventory
  • Advise project staff in IT equipment procurement process
  • In conjunction with program partners, support and train grantees and subcontractors to design, develop and/or use IT system and tools consistent with Project’s information systems
  • Assist with setup of mobile devices including but not limited to cell phones, tablets and laptops
  • Work with project teams to ensure the availability of ICT resources such has handheld devices, laptops, printers, routers, data bundles, and printing toner through stock projections
  • Other IT operations or programmatic tasks as may be required for successful achievement of project objectives

5. Reporting and Supervision:

The IT Officer directly reports to the Data and IT Systems Manager.

6. Qualifications:

  • 3+ years of experience in the field of information technology; experience on donor-funded programs preferred
  • Diploma or Degree in IT or Computer Science; IT certifications a plus
  • Experience with administration and maintenance of computers, servers, networks and software, in addition to HelpDesk troubleshooting in an office environment with over one hindered users
  • Excellent communication and organizational skills, as well as a customer-service focused attitude
  • Fluency in English is required.
Important Note: Offers of employment or job openings with requests for payment or fees should be treated with extreme caution, viewed as potentially fraudulent and reported immediately.