After Sales Service Administrator

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Website Drake and Gorham (Z) Ltd

ONE OF ZAMBIA’S LEADING ENGINEERING, AIR CONDITIONING & REFRIGER

Employee’s core responsibilities shall be among others:

Assist in Coordinating, Overseeing and Marketing the Company’s Aftersales &
Maintenance Department for Air-Conditioning, Refrigeration and Elevator &
Escalator Services in technical coordination with Company Engineers and
Technical Teams.
Achieving all Sales/Turnover/Profit Targets and Goals set out by the Company.
Assist in Managing, Coordinating and Overseeing the company’s service and
maintenance technician teams.
Maintain and enhance good relationships with the Company’s Customers by
providing them with exceptional service and attention
Marketing and Promoting of all Products and Services in the Company’s Product
Portfolio, in particular but only, single split installations across all product brands maintained by the company.
Assist in improving the Aftersales/Service, processes and policies in support
of the company’s mission.
Assist in overseeing and managing the workforce going to various sites,
ensuring time management is in place.
Inventory and Stock management and monitoring.
Compile Client Service Reports on time.
Enter Acceptance Certificate Rating for Service Team in the System.
Any other job assigned by the Seniors.

Qualification and experience:

Must be well experienced in marketing, Sales and purchasing in order to
negotiate with Vendors and suppliers as well as acquiring and maintaining
customer relationships
Must be well experienced with stock and inventory management and respective
stock management software.
Experience in managing sales and technical teams, motivate the sales team to meet sales objectives by training and mentoring staff
Basic technical knowledge and understanding

 Basic technical on air conditioning and refrigeration equipment will be an
added advantage
Fully acquainted with Microsoft office (Outlook, Excel and Word)
Diploma/Degree in Logistics, Marketing, Engineering or Equivalent is an added
advantage
Minimum 3 years’ experience with in a similar role.
Preferred candidate must be Zambian citizen and/or holder of residence
permit.


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