Credit & Collections Officer

  • Full Time
  • Zambia
  • Negotiable / Month
  • Applications have closed

Website eShagi Zambia

Fintech Company


To design and implement effective collections strategies and tactical interventions to ensure proper management of credit risk.
Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action or sanction in respect of regulatory breaches.
To create a core competency in strategic Customer Debt Management methodologies that enables sound collection management.
Timeous identification and actioning of arrears to minimize non-performing loans.
To control and improve provision adequacy, roll rates and costs through the introduction of best practice and maintaining appropriate and uniform Customer Debt Management policies and practices across all portfolios.
To build a sound and effective partnership model with Credit, Business and outsourced parties.
Deliver high quality daily operational reports for timeous decision-making.
Attend and provide input to all relevant credit committees.

Key Performance Areas (KPAs)

1. Credit Granting Process

Collecting of payments on irregular accounts
Follow-up of irregular accounts
Preparation of credit life claims
Negotiating and monitoring of repayment plans
Monitoring outsourced collections
Ensure timely submission of reports to Credit Manager.

2. Risk Management

Meet budget set for Collections/recoveries
Rehabilitate non performing accounts
Minimise write-offs
Investigate actions taken to proactively engage client prior to moving of account to Debt collectors.

3. Relationships and Partnership

Responsible for liaising with Debt Collectors
Provide leadership to staff in terms of recruitment, performance management, development and discipline.

4. Governance

Compliance with policies, procedures and regulations
Ensure accuracy of all reports

5. Other Duties

Must be willing to perform any other duties assigned by the management.


Interpersonal Sensitivity
Ability to work with diverse groups of people
Delivering results
Ability to work well under pressure and meet deadlines
Self driven
Results focused
Ability to execute fast.


At least 3 years general experience in a financial lending with 2 years’ experience in debt collection.
Computer literate are essential (Word, Excel and PowerPoint)
Excellent interpersonal relationship skills


Full Grade 12 certificate with credit or better in Mathematics and English
A tertiary qualification (Banking or Business-related course)

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