Head of Credit and Debt Collections

Website ExpressCredit Zambia

ExpressCredit Zambia, a registered non-Deposit taking financial institution is inviting suitably qualified, competent, and highly motivated professional based in Lusaka to fill the positions of Head of Credit and Debt Collections.

Key Objective:

To effectively manage the credit risk and collection function of ExpressCredit Zambia in line with company set objectives and ensure revenue from debtors is being collected properly and in a timely manner.

Summary Key Responsibilities:

Approve all credit application and proposals and ensure they are within acceptable parameters and ensure that they meet sound business criteria before disbursement.
Review and ensure the underwriting process is according to set process and procedure within set TAT
Proactively drive the existing facilities review process and ensure a thorough and timely evaluation of all existing facilities.
Ensure system data quality and oversee the data quality control management team and be a business link between Operations and sales departments.
Ensure effective maintenance and management of service level agreements with other departments.
Conduct call visits on both existing and prospective corporate clients to enhance portfolio quality in line with the company KYC set rules.
Manage and provide guidance to the credit risk and debt collection team
Actively support the team’s growth through training, performance reviews, mentoring and coaching
Ensure timely and effective collections of all amounts that fall due.
Manage the preparation and submission of expected collection files for all clients on each specified cutoff dates.
Maintain submission tracking schedules to indicate which client has been invoiced that month and for how much.
Ensure all invoiced amounts are received on specified due date
Ensure all collected amounts are accounted for within the month in which they are received.
Prepare reconciliation files between bank and the system monthly in conjunction with the finance department.
Ensure effective management of the company arrears management as provided for in the credit policy.
Ensure clients that fall behind are follow-up immediately and remedial measures are instituted immediately.
Effectively monitor and maintain accurate loan and age analysis files and ensure accurate loan classification as provided for in the company credit policy
Escalate to legal all amounts that remain unpaid as provided for in the credit policy
Manage and adhere to the internal service level agreements.
Actively support your team’s growth through training, performance reviews, mentoring and coaching
Prepare accurate and timely reports to management committees
Ensure compliance to all regulations.

Experience and Requirements

Bachelor’s Degree in Finance, Accounts, business or equivalent
5 years of demonstrated experience in a similar role and in related field preferably in a Micro Finance institution
Credit management training will be an added advantage
Demonstrated strong data analysis skills and Investigative skills.
Demonstrated collection and debt recovery skills
Demonstrated leadership covering the work experience period
Strong understanding of credit analysis and policies
Good understanding of Risk management principles
Problem-solving and decision-making abilities;
Exceptional analytical skills and a good eye for detail;
Ability to cope under pressure and Stress management skills;
Good planning and organization skills
Good communication and presentation skills
Holder of a valid driving license


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