Senior IT Technician

Website ExpressCredit Zambia

ExpressCredit is a global consumer finance company operating in Zambia and 3 surrounding countries, including Botswana, Namibia, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.

Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!

To learn more about ExpressCredit, visit: https://www.expresscredit.co.zm/

We are inviting suitably qualified, competent, skilful and highly motivated professional based in Lusaka to fill the position of Senior IT Technician.

Job Objectives

To provide infrastructure support: hardware, software, network equipment printers/scanners used by the company, including delivery, installation, configuration, backup, troubleshooting and follow-up.

Main Duties and Responsibilities

  • provide first/second line IT support for company internal users and contractors.
  • Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment Configuring.
  • Configuring, administering and updating Windows, MAC and mobile device operating systems on user devices.
  • Managing user device environment using user device management tools (e.g., Intune, SCCM, AirWatch).
  • Creating and managing user accounts in Active Directory, Office 365 and other systems.
  • Escalating system and equipment issues to third party service suppliers
    Maintaining knowledge base for use of IT services, software and equipment
  • Physical network and device installation and maintenance-related tasks (cable patching, device installation, configuration).
  • Selecting vendors and suppliers for office IT purchase needs as requested by IT users.
  • Performing purchasing activities for IT purchases according to internal procedures.
  • Keeping inventory of IT purchases and assets – creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
  • Auditing physical security level on a regular basis and report of identified imperfections.
  • Participating in security investigations and compliance reviews, as requested by internal or external auditors.
  • Configuring and managing security systems (CCTV, access control).
  • Constant development and improvements of local IT infrastructure.

Qualifications and Requirements

  • Grade 12 Certificate with minimum 5 credits including English and Mathematics.
  • Diploma or higher academic and professional qualifications in computer Science
  • Fundamental IT skills – hardware, operating systems, IT system architecture, IT infrastructure management systems, TCP/IP networking, IT security.
  • At least 2 to 3 years’ experience in supporting IT user equipment and software – workstations and workstation software.
  • Experience using and managing workstation management and antivirus software, filesharing/ collaboration, e-mail and directory services.
  • Experience in installation and maintenance of IT infrastructure and equipment – cabling, racking
  •  Experience in purchasing of IT hardware and software.
  • Knowledge on managing IT assets inventory.
  • Fundamental knowledge of physical security principles.
    Experience managing and maintaining physical security systems (biometric access control, CCTV) preferred.
  • Knowledge of IT management frameworks (e.g. ITIL) preferred.
    Certifications on IT systems administration/support preferred.
  • Enterprise employment background preferred.
  • Excellent interpersonal and communication skills (oral& written),
    Analytical, highly organized, attention to details,
  • Valid driver’s Licence

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