Training and Development Officer

Website ExpressCredit Zambia

Express Credit Zambia seeks to recruit a self- motivated, experienced, skilful,  and result oriented professional based in Lusaka for Training and Development Officer Position.

Job Purpose

Training Officer’s job overview is to conduct onboarding and informative training sessions, promote company efficiency and enhance productivity, improve the skills of all employees by teaching new knowledge and providing retraining and update on existing procedures and processes based on business needs.

Key Responsibilities

  • Onboarding, support and mentorship of new employees
  • Keep trainings attendance and other relevant records
  • Monitor employee performance and response to training
  • Conduct skills evaluations to identify areas of improvement and provide new solutions
  • Processes and procedures improvements identification
  • Follow internal rules, policies and guidelines
  • Follow company standards and ensure high quality and productivity of job performance
  • Ensure that Teams are aware of the latest updates and tools necessary to do their job duties
  • Develop and enforce policies and structures for the growth of the company (share these policies with Group Training Manager, HR and Operations Manager)
  • Develop assessing and evaluation procedures
  • Carry out daily duties as guided by the business operational guidelines
  • Plan and implement an effective training and testing plans
  • Follow and advertise company goals and objectives
  • Understand communication channels and when to use them
  • Drive brand values and philosophy through all training and development activities.
  • Evaluate organizational performance to ensure that training is supportive to meet organizational or strategic objectives.
  • Collaborate with management to identify the company training needs
  • Plan and implement an effective training curriculum
  • Schedule appropriate training sessions
  • Preparation of annual training budgets in consultation with relevant departmental heads and Human Resource.
  • Market available training to employees and provide relevant information on request
  • Prepare hard copy training materials and module summaries
  • Develop and organize training manuals, and multimedia Visual aids and other educational materials when needed
  • Keep attendance and other records
  • Analyse training monthly and identify further areas of improvement
  • Monitor employee performance and response to training
  • Support and mentor new employees

Qualifications and Requirements

  • Full Grade 12 certificate with credit or better in English and Mathematics
  • Bachelor’s degree in Human Resources Management, Business Administration or business in related field (finance / banking / management)
  • Qualifications in teaching methodology/training and development an added advantage
  • 2 to 3 years work experience in a similar role
  • Great communication, presentation, and public speaking skills
  • Excellent time management and organizational skills
  •  Approachable and Team oriented personality
  • Good analytical and problem-solving skills
  • Understanding of effective teaching methodologies and tools
  • Critical thinking and decision making
  • Ability to work accurately and quickly under company deadlines

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