Senior Fraud Investigation Officer

Express Credit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.

Express Credit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.

We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka to fill the position of Senior Fraud Investigation Officer.

Job Mission: 

• Responsible for actively identifying, investigating, and resolving suspected fraudulent activities within an organization by analyzing financial records, conducting interviews, gathering evidence, and preparing detailed reports to mitigate financial losses and ensure compliance with regulations.

 Responsibilities:

• Conduct fraud investigations (both internal and external).
• Work closely with audit and compliance teams to address potential fraud risks.
• Prepare police case descriptions and manage police cases.
• Liaise directly with police to expedite reports and actions.
• Perform mystery shopping to uncover potential fraud risk.
• Provide regular reports on fraud trends and potential loopholes.
• Implement security policy, standards, guidelines, and procedures.
• Deliver fraud awareness training and create no no-fraud culture in the company.
• Improve fraud case resolution speed and reduce financial losses.
• Strengthen our relationship with law enforcement for better cooperation.
• Take a proactive approach to fraud risk rather than reacting to the incidents.

Requirements

• 5 years’ experience in investigations.
• A strong background in law enforcement, preferably with prior experience in the police force. A background in financial services is preferred.
• Understanding of budgeting and statistical data analysis.
• High sense of responsibility, preciseness, and ability to plan and set priorities.
• Experience conducting audits, mystery shopping, or similar investigative activities.
• Proven experience working with law enforcement agencies and handling fraud cases.
• Comfortable using online research and OSINT (Open-Source Intelligence) tools.

Education

• prefer diplomas or degrees in law enforcement, criminology, forensic science, or public administration.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Previous experience in banking and financial service – advantageous.
• Good communication skills in English.
• Strong leadership, management, and motivational skills.
• Hardworking person with flexible mindset.
• Conflict resolution and negotiation skills.
• Driving license required – 30% travel.
• Valid Police Clearance Certificate.