IT Officer

Job Title: IT Officer

Location: Lusaka, Zambia
Job Type: Full-time
Reports to: Managing Director

Role Profile:

FirstringHR Consulting is looking for a competent IT Officer to manage its IT infrastructure while also overseeing the company’s social media presence for its client. The ideal candidate should be tech-savvy, proactive, and creative, ensuring the smooth operation of IT systems while enhancing the company’s online brand visibility.

Main Responsibilities:

• Maintain and troubleshoot company hardware, software, and network systems.
• Install, configure, and update IT systems, including computers, printers, and mobile devices.
• Ensure data security, backups, and IT policy compliance to prevent cyber threats.
• Provide technical support to employees and resolve IT-related issues efficiently.
• Monitor system performance and recommend improvements to enhance productivity.
• Assist in procurement, setup, and maintenance of IT equipment.
• Support fleet tracking systems and logistics software used for company operations.
• Manage and regularly update the company’s social media pages (Facebook, LinkedIn, Instagram, Twitter, etc.).
• Create engaging content, promotional posts, and industry-related updates to boost online presence.
• Monitor social media inquiries and engage with customers professionally.
• Use basic graphic design tools (e.g., Canva, Photoshop) to create promotional content.
•   Analyze social media engagement and generate performance reports for management.
•   Assist with digital marketing strategies, including Google Ads and SEO to enhance online visibility.

Minimum Experience Qualifications and Skills

• Degree in Information Technology, Computer Science, or a related field.
• 4 years proven experience in IT support and social media management.
•   Knowledge of networking, cybersecurity, and cloud services.
• Familiarity with logistics software and tracking systems is an advantage.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Strong communication and problem-solving skills.
• Experience working in a logistics, transport, or freight company.
• Certification in IT security, networking, or digital marketing (e.g. Cisco, Google).
• Knowledge of content creation, digital advertising, and analytics tools.

Application Process:

Interested candidates should submit their CV and a professional cover letter to link here by March 12,2025. Only shortlisted candidates will be contacted.