Tourism Manager

  • Full Time
  • Zambia
  • Applications have closed

Website Frankfurt Zoological Society Zambia

Linking livelihoods and landscapes through conservation

Frankfurt Zoological Society (FZS) conserves wildlife and ecosystems focussing on protected areas and outstanding wild places. FZS maintains long-term conservation programmes in Africa, South America, Asia and Europe. The Africa Programme is FZS’ largest and oldest and is active in five focal countries: the Democratic Republic of Congo, Ethiopia, Tanzania, Zambia and Zimbabwe (

FZS Zambia (FZS-Z) is looking for an experienced tourism manager with a strong management background to play a crucial role in our work developing tourism in and around the North Luangwa Conservation Programme (NLCP), as well as managing and improving upon existing tourism facilities.

FZS-Z is seeking an experienced and skilled tourism professional to fulfil the role of Tourism Manager, assuming responsibility for the development and management of tourism camps in conjunction with Community Resource Boards (CRBs) and NLCP.  The Tourism Manager will oversee the development and implementation of training and standardisation plans relating to camp management and customer service, as well as managing compliance requirements such as licensing and reporting with respect to all tourist activities supported by the North Luangwa Conservation Programme (NLCP).

The role will require a proactive individual to manage relationships with NLCP tourism partners and ensure the smooth running and professionalisation of tourism facilities in and around North Luangwa National Park.  You will have a proven track record in tourism and management, capacity building, coordination and project management. Inspiring management, leadership and interpersonal skills are essential to the role to ensure professional delivery against project aims, objectives and timelines meeting global best practices.  You will be able to run and develop existing structures.  Specifically, you would mentor, support and train staff to support tourism at NLCP and with clear development criteria and goals. You will be able to work independently as well as part of a team. This position reports to the FZS-Z senior management team.


Degree qualifications required in relevant field

3+ years post-degree experience in the sector

Broad knowledge of ecotourism principles

Strong organisation, analytical and problem-solving ability

Competence in the use of business software programs (MS Word, Excel, etc).

Methodical and rigorous approach to planning, training, data collection and data management

Self-motivated and able to work efficiently under pressure to meet deadlines, with the autonomy to prioritise your own working schedule and to manage the work of staff on several projects simultaneously

Initiative and horizon scanning to propose innovative projects to build tourism capability

Skilled collaborative worker, with experience working with a range of stakeholders e.g. communities or decision makers

Effective communicator, tailoring high quality communications to a range of audiences

Experience of contributing to community projects

FZS-Z would particularly welcome applications with experience in one or more of the following areas: hotel or lodge management, project management of tourism development sites, training of tourism staff.

Salary: commensurate with qualifications and experience

Start Date:  Feb 2023

Contract Type: Full time; 2yr

Location: NLCP/field

To Apply: Apply online by email only to [email protected]

Application requirements: Please email a covering letter (max. 2 pages) explaining why you feel you should be considered for this post; a full CV (highlighting relevant experience and achievements); and contact details for three referees (who will not be contacted without your permission). Please use ‘Tourism Manager – FZS Zambia’ as the subject line.  Kindly email the cover letter and CV as a single document. NB: Please do not send any copies of certificates

The closing date for applications is 23:59hr Tuesday 10th January 2023. First interviews will be held end-January 2023. Candidates selected for interview will be contacted by email or telephone – please specify your preferred method of contact in your covering letter.

Regrettably, due to limited resources and the high number of applications anticipated, we are only able to contact short-listed candidates. If you do not hear from us within two weeks of the closing date, please assume that you have not been successful on this occasion.

FZS values diversity and is committed to equality of opportunity.

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