Private
A well established lodge in Ndola seeks qualified individuals who want to fill vacant positions.
1. FRONT DESK SUPERVISOR
POSITION SUMMARY:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
Job level
This is a mid-level position, suitable for a hard-working individual with a strong and sober character, dead-line driven, excellent communication skills in English and a strong customer service ethic. Salary is negotiable based on competency and relevant experience.
Duties and responsibilities
The Successful candidate will be responsible for managing all front desk needs:
- Trains, cross –trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluates the job performance of each front office employee.
- Maintains working relationships and communicates with all departments.
- Verifies that accurate room status information is maintained and properly communicated.
- Generates and issues invoices and quotations.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Manages all online and media platforms.
Qualifications
- School certificate
- Diploma in General Hospitality or Management Studies
- Minimum of 2 year experience in an Admin or finance role
2. FRONT DESK OFFICERS – 2
JOB SUMMARY
Represents the lodge to the guest throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate lodge personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the 8property.Resolves guest problems quickly, efficiently, and courteously.
Duties and responsibilities
The Successful candidate will be responsible for managing all front desk needs:
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reports any unusual occurrences or request to the Front Desk Supervisor or the Lodge Manager.
Qualifications
- School certificate
- Minimum of 3 years experience in a similar role.
- A certificate in General Hospitality or Secretary studies will be an added advantage.
Applications
Applications for these position should be sent to Anderson Manda at [email protected] with job title in the subject line. All applications must include the following to be considered:
- A covering letter
- Full CV
- References
- Indication of your expected salary
All candidates should be ready to start work on August 7, 2018.
Deadline for receiving applications is July 23, 2018. Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.