Customer Sales Advisor

Website FSG Zambia Ltd

FSG Zambia Ltd "We Care"


To strategically initiate and respond to all Assurance clients needs.


  • Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.
  • Provide feedback from clients as well as forward necessary documentation received to affected department.
  • Sell products at the front counter
  • Take ownership of for general customer experience and wellbeing.
  • Ensure accuracy at all times.
  • Create quotations, receipts and invoices for customers in pastel.
  • Handle customer complaints in a professional manner.
  • Understand company policy on conducting funeral services on behalf of policy order
  • Solicit sale of additional or new products and services.
  • Maintain strong customer relationships.
  • Promote sale of funeral policies.
  • Communicate effectively with reporting line managers.
  • Keep the business place clean and tidy at all times and
  • Carry out any other duties assigned by line Managers.


  • Minimum of a Diploma in any business related program.
  • At least 3 years’ experience in a fast Service Delivery Industry


  • Effective communication at all levels
  • Pacify difficult customers and handle their problems
  • Willingness to provide assistance
  • Approachable
  • A good memory to remember details and data
  • Able to work in flexible work timings.
  • Able to cope with a fast-paced work environment
  • Resolve problems efficiently after critically analysing situations.
  • Computer literate
  • Ability to make timely decisions
  • Highly assertive
  • Eye for details

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