GARDAWORLD ZAMBIA
Security Services
GardaWorld Zambia is recruiting for an Operations Administrator to support the Country Operations Manager.
Key Duties & Responsibilities
1. Collate Ops Manager Client Visit Form Data, transfer into monthly Corrective Action Plans
2. Collate Supervisor Visual Aids and incorporate into presentable reports on Excel
3. Assist in the administration and compilation of country and service line KPIs
4. Oversee and administer Ops SharePoint File Plan
5. Oversee the Risk Assessment tracker
6. Support the Head of Security Operations with all administrative tasks – presentations, trackers, chasing of returns, CRM closures.
7. Ensure all legal requirements such as vehicle licences and certificates for Ops personnel remain up to date
8. Liaise with HR to ensure compliance on SO files and discipline
9. Addressing branches and projects manpower requirements,
10. Tracking and reporting on operations Key Performance Indicators,
11. Operational support to various business units, branches and projects,
12. Collation and reporting of weekly/fortnightly/monthly reports, including Labour Scorecard, OSCA, KPIs, etc.
13. Management of operations admin functions including internal requisitions, leave management, report generation, documentation and support,
14. Oversee CRM complaints and provide HSO with a weekly report on items not closed; then monitor closure in conjunction with Area Managers, HOG and customer service for report to HSO.
Qualifications
- Full Grade 12 Certificate
- Diploma or Degree in Operations Management, Human Resource, Business Administration or equivalent.
- Minimum three (3) years’ Security service experience in Operations, Staffing, Finance, Customer Service, or HR.
- Technical understanding of commercial security.
- Experience in delivering data-driven recommendations to management in a fast-paced and demanding environment.
- Excellent IT competence.
Please send detailed CV to: [email protected], copy: [email protected]
Closing date: 15th November 2024