Front Office Supervisor

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary: TBA

Website - Garnet Hotels

Garnet Hotels a newly established Hotel located along Kamloops road on Plot 14011,Handsworth Park, Lusaka,Zambia seeks the services of;

1. FRONT OFFICE SUPERVISOR

Duties;

  • Ensure outstanding Customer at all times
  • Courteously and accurately answers inquiries from potential guests
  • Supervises Front office staff and ensure high level customer care.
  • Ensure quotations and Invoices are prepared on time.
  • Supervise daily staff shifts to ensure efficiency all the time.
  • Allocate rooms to expected arrivals after checking guest preferences and special requests.
  • Build strong relationships and liaise with all other departmental heads especially housekeeping and reservations..
  • Ensure all Hotel rooms are clean before guests check in.
  • Train and follow up SOPs to ensure they are being implemented.
  • Efficient operation of front office and suggest ways to improve the business with regards to reservations, guest complaints to ensure repeat business.

QUALIFICATION;

  • Grade 12 certificate with 5(0)level credits or better.
  • Diploma in Hotel Management, Degree an added advantage or related field
  • 5 years experience at management level