Garnet Hotels
Proudly Zambian
JOB DESCRIPTION FOR WAITER/WAITRESS
REPORTS TO: Floor Supervisor and F&B Manager
POSITION SUMMARY:
The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.
You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.
Responsibilities
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare and Clean tables and set up silverware and glasses
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
Follow all relevant health department regulations
Provide excellent customer service to guests
Requirements and skills
Proven work experience as a Waiter or Waitress for a minimum 2 years in an established restaurant
Basic math skills
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Team spirit
High school diploma; food safety training is a plus
All interested candidates to send their credentials to [email protected] cc. [email protected]