Guest Relations Officer

Royal Livingstone Victoria Falls Zambia Hotel by Anantara

Company Description

Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Asia and the Middle East.

Job Description

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

  • College Certificate in hotel management or related field
  • Previous experience in Front Office or Guest Services
  • Excellent communication skills
  • Experience with Front Office Systems
  • Proficient in English, both written and spoken

Additional Information

Full grade twelve school certificate

Closing date: 22nd March 2023

Nine months contract


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