Operations Manager

Company Brief

HartBrooks is a Lusaka-based Zambian award-winning company established in 2017. We specialize in the manufacture of high-end custom-made clothing and fashion wear. HartBrooks received the BEST TEAMWORK award at the 2024 Agriculture and Commercial Show.

HartBrooks is looking for a dynamic and versatile individual to join the team as an Operations Manager.

Job Summary

Reporting directly to the Manager, the Operations Manager will be responsible for the day-to-day business operations including but not limited to Production, Sales and Marketing, Human resource management, Finance and administration.

Job Description

Human Resource

• Will work hand in hand with management to recruit new employees
• Keep and maintain employee files
• Carry out periodic employee performance review
• Recommend eligible employees for promotion or increment
• Take disciplinary action against erring employees
• Conflict resolution among employees
• Hear and handle employee complaints
• Delegation of work to employees

Accounts and Finance

• Responsible for monthly billing of employees
• Prepare remuneration documents for the director

Planning

• Creating, maintaining and reviewing the following planning documents Sales and Marketing plans, Profit and Loss plans.

Sales and Marketing

• Initiating and closing sales deals
• Maintaining sales records such as but not limited to quotations, invoices, receipts, delivery notes
• Negotiating with customers to ensure a sale is made
• Making accurate cost calculations
• Coming up with special sales, discounts and promotions in the best interest of the brand
• Advertising products to potential customers
• Representing the company at Trade exhibitions and similar events
• Market analysis to ensure penetration and sustained growth of the brand
• Projecting feedback on current and future buying trends

Record Management

• Filing all sales records including but not limited to:
• Quotations, Invoices, Receipts, Delivery notes
• Sales plan, Marketing plan, Profit and Loss plan
• Customer information (KYC, Order info)
• Inventory

Reporting

• Generating daily, weekly, monthly and other periodic reports on sales, orders and other vital statistics.
• Customer relationship
• Developing customer relations by:
• Warmly welcoming each customer into the store
• Guiding the customer through the product catalogue
• Ensuring the customer has a memorable experience at the store
• Keeping customers updated about their order progress

Social media Management

• Creating social media content to ensure maximum customer engagement and constant social media presence
• Keeping up with social media marketing trends
• Creating social media Ads and ensuring maximum reach
• Responding to customer queries
• Ensuring page security to prevent security breaches and hacks

Compliance

• Ensuring the following company’s books are in order i.e.:
• NHIMA, NAPSA, PACRA, ZRA

Other

• Any other responsibility assigned by the supervisor

Qualifications and Experience

A Bachelor’s degree in HR, Business Administration, Economics, Accounts and Finance.
Minimum of 2 years traceable experience in a similar role.

Skills

Computer literate (Microsoft Word, Excel, PowerPoint, Internet)
Social media literate (Facebook, Instagram)

Personal Attributes

Good communicator | Organized | Confident | Self-supervising | Able to work under pressure | Ability to influence and motivate team | Goal-oriented | Analytical and problem-solving skills

Application Procedure

Interested candidates should send their Cover Letter and CV as one PDF document to [email protected] not later than 22nd  November, 2024. For further enquiries contact 0976652030.

Disclaimer

HartBrooks has a 50/50 gender policy, so women are strongly encouraged to apply. HartBrooks will never ask for money during the recruitment process, beware of fraudsters.