Desktop Support Analyst

Website Hitachi Construction Machinery Zambia

Reliable Solutions

Purpose of the role:

To provide technical support including maintenance, installations, testing of equipment, commissioning, and troubleshooting as well as to provide general IT support.

Reports to: IT Business Systems Support

Branch: Lusaka

Key Duties and Responsibilities:

The Desktop Support Analyst will be required to perform the following tasks:

IT Training

  • Conduct IT policy training to all stakeholders to ensure compliance as required.

IT Hardware

  •   Set up all new computers, cell phones and any other devices for staff when required.
  •  Rebuild old computers for repurposing as required.
  • Maintain all printers to always ensure functionality.

Desktop Support

  •  Provide support for all IT infrastructure regarding hardware, software, and network requirements.
  •  Enforce system operating procedures for User Desktop systems (Passwords, Level Of access, User Virus Updates, Mail delivery)
  • Perform daily, weekly, and monthly procedures as scheduled (e.g., Patch Management, Virus Scans, Event Logs)
  • Support employees remotely, if possible, to ensure effective and timeous IT support.
  • Arrange transportation for IT hardware to various sites according to requirements.
  •  Assist visitors with connectivity requirement as and when required.
  •  Support of all desktop software and hardware including rebuilds corrective action in case of hardware / software failure for all desktops.

IT Procurement

  •  Assist in the procurement of IT goods though specifying requirements and obtain quotations from suppliers when required.
  •  Ensure all documentation regarding procurement is signed off by the correct stakeholders and filed accordingly.
  •  Ensure movement of IT equipment and hardware is always accounted for.

IT Assets

  • Ensure the disposal of assets is done according to company specifications.
  • Obtain all relevant documentation regarding waste disposal and file accordingly.
  •  Report on all disposal of waste accordingly.
  •  Assist in the creation of any IT documentation to ensure compliance.
  • File all IT documentation accurately.

IT Projects

  •  Ensure IT projects are documented, managed in time, scope, and budget.
  •   Assist in the implementation of IT projects.

IT Compliance

  • Ensure endpoint security is installed and up to date on computers.
  • Ensure that operating systems are all up to date.
  •  Report on status monthly.

Organization Culture and Values

  • Ensure Kenkijin philosophy, values, principles, and behaviors are promoted and established through the business unit.

Qualifications & Experience

  •  Must have Grade 12 General Certificate of Education
  •  Bachelor’s Degree in Information Technology
  • Cisco Certified Network Associate recommended.
  • Minimum two (2) to three (3) years’ experience
  • Membership to the relevant body

Job Specific Competencies

  •  Good communication skills
  •  Proficient in computer skills (MS Excel and MS Word) and able to use MS Dynamics AX)
  • High degree of accuracy and attention to detail.
  •  Technical Support
  •  Network Support Cabling
  • Troubleshooting
  •  Server Operations Systems (AD, GP, DC, DNS, DHCP)

Duration: One (1) year Fixed Term Contract

If you meet the requirements for this job, email your detailed C.V, certified copies of certificates and cover letter in a single document to [email protected], or send your application to:

The Human Resource Manager,

Hitachi Construction Machinery Zambia, Co. Ltd.

KK International Airport Road, Plot 2350/M

P.O. Box 30182, Lusaka.

The closing date for applicants is 8th May 2024. Only shortlisted candidates will be contacted.

To apply for this job email your details to

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